The Customer Service Representative serves as the critical point of contact for both public and internal (employee, patient, visitor) customers. The Customer Service Representative serves as the link between customers and various hospital departments for problem resolution. The role efficiently performs all duties related to directory assistance and documentation and dispatch of work requests utilizing the hospital - designated software(s).
The Customer Service Representative job duties also include, but are not limited to:
The ideal candidate for the Customer Service Representative will have excellent phone and customer service skills, and the ability to be successful in a stressful, fast-paced environment, handling difficult situations and conflict resolution when necessary.
Specialty/Department/Practice – Customer Service (Dispatch Calls Received)
Benefits – Our competitive benefits package includes*:
*Note: Benefits may vary based upon position type and/or level.
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- Weekend Shifts, a MUST!
-Prior Dispatch call taking, A PLUS!
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