Customer Service Supervisor 1
Johns Hopkins University

Job Info

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Requisition #:617001
Location:Johns Hopkins Hospital, Baltimore, MD 21201
Category:Non-Clinical Professional
Schedule:Day Shift

Clinical Customer Service Coordinator (Supervisor)

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Requisition #: 561484

Location: 600 N Wolfe St. Baltimore MD 21287

Shift:

Full Time (40 hours)

Day Shift: Hours TBD

Exempt

Job Summary:

The Clinical Customer Service Coordinator (CCSC) reports to the Nurse Manager on the unit. Responsible for facilitating information exchange between customers: patients, families, healthcare team, other departments, vendors, or outside agencies. Serves as an initial point of contact for customers either in person or by phone. Performs a variety of integral activities to assist medical, nursing and administrative staff to meet unit, department, and institutional needs. Assists with the overall coordination, planning, development and implementation of assigned projects. Oversees front-desk and administrative duties. Responsible for day-today supervision and performance management of clerical support staff.

Education:

Work requires a level of knowledge in health care administration or office management as obtained from the completion of an Associate's degree. Baccalaureate Degree preferred.

Experience:

2 - 3 years of work experience using customer service, data management, time management and office management skills, preferred.

Licensure/Certifications:

None

Knowledge and Skills:

Knowledge of medical terminology equivalent to that obtained through successful completion of JHH sponsored Medical Terminology course.

Knowledge of office and administrative procedures and ability to organize and prioritize tasks normally acquired through two to three years of related experience. Requires comprehensive understanding of personal computers and demonstrated proficiency in the use of standard word processing, power point and spreadsheet software.

Ability to recognize and/or anticipate the needs of customers and respond accordingly.

Analytical ability to organize work, set priorities, performs duties simultaneously, and effectively function in stressful situations.

Highly effective verbal and written communication skills to coordinate/provide information to patients, families, and the health care team.

Highly effective interpersonal skills necessary to interact with patients, visitors and other health care team members.

Ability to maintain current knowledge in business related to technology and be able to apply this knowledge to the business setting by making recommendations to improve operations.

Demonstrated PC proficiency, including word processing, PowerPoint, and database/ spread sheet applications.

Requires math skills appropriate to understand and perform basic budget and spreadsheet functions

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Apply
To apply, visit https://jobs.hopkinsmedicine.org/job/customer-service-supervisor-1-non-clinical-professional-johns-hopkins-hospital-b-617001-6a183/








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