Customer Support Representative
BC Forward

Job Info

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Customer Support Representative

BC Forward is currently seeking a highly motivated Customer Support Representative for an opportunity in Johnston, IA 50131.

Position Title: Customer Support Representative
Location: Johnston, IA 50131
Anticipated Start Date: Tentative 04/15/2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 36 Months Contract
Job Type: Full Time Contract, Onsite
Pay Range: $18/hr on W2 (must be able to work on W2 without sponsorship)
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Shift:
Support hours fall between the hours of 7am - 6pm, Monday - Friday. Some Saturdays may be required.
Candidate must be available to work any 8hr shift within the 7am-6pm support window.
Please note, rotations occur monthly.
Onsite work schedule.

Job Description:
The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
• Approximately 10-15 calls/day
• Nearly all outbound calls are escalations from Tier I

Common calls and emails include:
• General product questions, availability, compatibility
• Ag, Residential and Commercial Turf, and Golf product issues/complaints
• Warranty registration, and extended warranty coverage
• Out of warranty assistance
• Parts and publications lookups
• Loyalty Rewards programs

IDEAL CANDIDATES SHOULD HAVE:
• Call Center experience
• 6+ months experience with customer service / support experience.
• Efficient researching / troubleshooting skills
• High comfort level and experience with consumer software applications.
• Skills in interpersonal communications, negotiation, and conflict resolution.
• Excellent written communication skills
• Speak with confidence
• Proficiency with Microsoft Office products
• Solid work history and proven dependability

Candidates with the following skills and experience will stand out:
• Knowledge of agriculture, turf (mowers) and utility vehicles.
• Prior work experience in Agriculture or Technology dealer channels.
• Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 219897 when responding to this ad.

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Job Snapshot

Employee Type
Contractor

Location
Johnston, IA (Onsite)

Job Type
Admin - Clerical, Customer Service, Legal Admin

Experience
Not Specified

Date Posted
03/11/2024

This job has expired.