CX Lead
The Judge Group Inc.

Job Info

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Location: REMOTE
Description: Our client is currently seeking a CX Lead

This job will have the following responsibilities:

• Will be responsible for defining and managing analyses and data-driven optimizations across site, content and holistic campaigns.
• The scope of the job to be done includes but is not limited to campaign measurement planning & performance analysis across the portfolio, with the end goal of improving customer experience, to drive bottom line impact.
• The role will be responsible educating and mentoring cross-functional matrixed teams on best practices in digital CX analytics and optimization.
  

Qualifications & Requirements:

• Develops measurement strategy, implementation and execution plans to achieve business and campaign goals
• Partners with digital commerce team and CX experimentation lead to generate hypotheses and design relevant tests
• Leads validation and analysis of significant volumes of data, including the ability to discover and quantify patterns and trends in numbers and text, using known and evolving technologies and methods
• Defines and analyzes customer behaviors to identify opportunities for customer experience, including media and site optimization
  

Contact: hcarpenter@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

This job has expired.