Deployment Technician
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client in Tucson, AZ that is seeking a Deployment Technician primarily responsible with all aspects of deployment and technical support of desktop computers, laptops, applications, peripherals, and related technologies to internal and external customers of the company. This includes installation, upgrading, troubleshooting, problem resolution, endpoint security compliance, Responsibilities:- Conducts needs assessments and provide recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs and requirements
- Works as a coordinator between other information technology departments, information security, and sales departments to ensure compliance of endpoint security as well as assisting other team members with troubleshooting devices, applications, management consoles, and all other aspects of ensuring a secure and compliant computing environment
- Installs, configures, tests, maintains, monitors, and troubleshoots end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
- Handles moving, adding, changing, and repairing computer hardware equipment; This position works closely with other departmental areas, end users, and third-party vendors and is responsible for documenting all request activities; Assists and plays a role with the implementation of new or upgrade of existing application systems by following standard departmental procedures
- Uses best practices and technical skills to perform basic and complex troubleshooting activities, escalating issues to other information technology departments and/or information security staff as needed; Documents all actions and problem resolution of end-user requests using incident tracking management systems
REQUIREMENTS:
- High School diploma/GED
- Associate degree in related field or three (3) years of desktop support experience
- A+ certification
- Demonstrated excellent oral and written communication skills
- Demonstrated excellent customer service skills to interact with all levels within the organization
- Understanding of hardware equipment, including experience troubleshooting issues and replacing hardware on both desktop, printers, and laptops
- Understanding of software and other applications, including experience installing, configuring, and troubleshooting software on both desktop and laptops in a Windows environment
- Knowledge of operating systems, active directory, account management, and other computing standards and best practices
- Excellent oral and written communication skills
- Excellent customer service skills to interact with all levels within the organization
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Team-oriented and skilled in working within a collaborative environment
- Reading, written and verbal communication skills
- Typing, driving, and problem-solving skills
- Technical knowledge of LANs/WANs
- Lifting, climbing, and stooping
- May require off-site travel
- Ability to lift up to 50lbs
- Bachelor's degree in Information Technology
- Network+ or Microsoft certifications
- Experience in the healthcare industry
- Knowledge of ServiceNow ITSM Application or related ITIL product
- Additional related education and/or experience
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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