*Open to remote candidates in the U.S. *
Position Summary:
Zoetis is seeking a candidate who will provide advanced technical support (Level 3) for Digital Products, specifically in the areas of 3rd party Practice Management Systems (PIMS) integration and technical and/or product support. The ecosystem is comprised of Ethernet- and USB-connected diagnostic instruments, connectivity hub devices, LAN infrastructure and Internet connectivity. The networking environment includes customer-managed wired and wireless LAN networks, in small and medium size offices.
In this position you will deliver support and guidance for integrating our products with third party software systems and will provide level 3 technical support to our digital products. You will interact closely with internal colleagues, external vendor support teams, Zoetis' customers, and 3rd party IT support engaged by Zoetis' customers. You will typically assume a leading role in performing and/or guiding the PIMS integration, installation and trouble analysis process and will be responsible for driving the task to conclusion.
Responsibilities:
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