Remote or On-Site
In this role you'll be responsible for leading our Customer Relationship Management practice at Bob's, delivering data-driven customer experience across retention and operations, enhancing our customer data & delivering messages across all CRM channels.
Working with our Customer Data Platform (CDP) and modern journey & messaging automation management SaaS partners, you'll evolve our Customer 360 program (enabling a 360-degree view of our customers) & powering insights & activation.
You'll report to our SVP of Customer Experience & Digital Transformation and work across the organization, helping drive success for our fast-growing business.
Responsibilities
Lifecycle Campaign Development
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