Director, Digital Strategy and Enablement - US & LATAM
ModernaTX, Inc.

Job Info

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The Role

At Moderna, we thrive on pushing past possible with the ambition to be the most impactful life science company in the world and digital is a key to achieve this. We are looking for a customer-obsessed, data-driven, digital transformation leader who has in-depth expertise in developing digital strategy, digital capability roadmaps and managing digital product teams. This is a role that requires dynamic range with ability to strategize and shape the vision, in addition to rolling up your sleeves to get the job done. In this role, the director of digital strategy and enablement will guide internal stakeholders in defining technical strategies and solutions across marketing, sales, and service - bridging the gap between the business and technology to build engaging highly personalized and impactful experiences for Moderna's stakeholders across the heath care ecosystem.

She/He will play a critical role in Moderna's overall business success in the U.S. and Latin America by supporting the organization to build upon and deliver a seamless digital experience across the ecosystem of patients, healthcare professionals, municipalities and other key stakeholders. She/He will be a key member supporting the commercial and medical leadership teams as digital business partner, working together with the country general managers and marketers to provide subject matter expertise and technology input to help shape business strategy and operations. She/He will collaborate with a cross-functional global and local matrix team to continuously challenge the status quo and deliver innovative thinking on how to best leverage digital technology, automation and AI in a differentiated and integrated way. The director of digital strategy and enablement will enable the U.S. business leveraging several key technologies and platforms including, but not limited to, Customer Relationship Management (CRM), contact center and intelligent assistants, websites, marketing automation, commercial analytics, content management, master data management and social media engagement.

The ideal candidate must be capable of listening, understanding, and translating the needs of the business in technical requirement, mapping the right digital capabilities to these strategic priorities, and delivering high quality digital solutions with agility. She/He will also define key metrics for success to prove the value of digital tactics driving business growth.

Here's What You'll Do

• Facilitate and co-own the development of digital strategy and capability roadmap to enable our go-to-market commercial model with local process owners and global stakeholders across disciplines and areas, including marketing, sales, commercial operations, medical affairs, corporate affairs, finance and legal among others.
  
• Foster collaborative working relationships within global digital centers of excellence (COEs), other business stakeholders and external consultants (as deemed appropriate) to ensure successful enablement of digital needs/capabilities.
  
• Work closely with stakeholders to understand business needs and translate them into EPICs and user stories to ensure delivery of user-friendly, impactful digital solutions by COEs and solution teams.
  
• In close alignment with global digital COEs and external partners, design and implement the digital technologies, tools, and processes that enable value creating digital experience solutions, simplification of business operations through digitization and automation as well as actionable analytics.
  
• Partner closely with local market on prioritization and design of business processes.
  
• Serve as a primary liaison between market and digital product innovation/delivery teams.
  
• Serve as digital technology subject matter expert advising on key digital capabilities and evaluation of a broader ecosystem of digital solutions outside Moderna, when appropriate.
  
• Oversee the delivery of digital initiatives including project leadership, vendor coordination, user testing with local team, and facilitating organizational change management.
  
• Partner cross-functionally within the extended digital team to identify and leverage existing knowledge, tools and processes to integrate the broader digital landscape at Moderna to improve user experience, create operational efficiency and drive business impact.
  
• Monitor and report overall Digital team performance, and lead a cycle of continuous improvement, operational support and ongoing process maturity through business reviews.
  
• Manage internal and external digital resources.
  
• Drive the cultural changes required to improve our ways of working, while championing a "Digitize Everywhere" mindset in everything we do.
  

Here's What You'll Need (Minimum Qualifications)

• 10+ years of experience of digital product management leadership and leading agile product delivery teams.
  
• 5+ years of expertise with marketing technology, CRM and analytics platforms such as Saleforce, AWS Connect, Marketo and Adobe Analytics among others.
  
• High proficiency (spoken/written) in the English language.
  
• Bachelor's degree required.
  

Here's What You'll Bring to the Table (Preferred Qualifications)

• Strong expertise in agile ways of working, digital strategy and roadmap development.
  
• Extensive knowledge of and hands on experience with human centered design and customer journey mapping to gain insights from the existing experiences, the impact potential changes could have, issues and areas of opportunity, and where Digital investment will provide a game-changing experience for Moderna's stakeholders.
  
• Good understanding of CAN-SPAM and direct marketing communication laws.
  
• Experience driving personalized, data-driven, omni-channel digital engagements across key channels and touchpoints.
  
• Ability to lead large, complex initiatives and influence functional leaders in an entrepreneurial environment to support the establishment of superior business growth.
  
• Strong affinity for new mobile and digital technologies, including next-generation applications to support business operations and growth.
  
• Highly collaborative with strong communication skills and intellectual curiosity to look at problems in new ways.
  
• Ability to ask tough questions to ensure the success of the organization and projects.
  
• Ability to be agile through professional knowledge and passion to comfortably maneuver a complex global matrix organization.
  
• Experience managing technical vendors and outsourced providers.
  
• Strong sense of urgency and experience in a fast paced, metrics-driven environment.
  
• Customer-obsessed and detail-oriented.
  
• Passionate about Moderna's mission and our consumers.
  

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

• Highly competitive and inclusive medical, dental and vision coverage options
• Flexible Spending Accounts for medical expenses and dependent care expenses
• Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
• Family care benefits, including subsidized back-up care options and on-demand tutoring
• Free premium access to fitness, nutrition, and mindfulness classes
• Exclusive preferred pricing on Peloton fitness equipment
• Adoption and family-planning benefits
• Dedicated care coordination support for our LGBTQ+ community
• Generous paid time off, including:
  • Vacation, sick time and holidays
  • Volunteer time to participate within your community
  • Discretionary year-end shutdown
  • Paid sabbatical after 5 years; every 3 years thereafter
• Generous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents
• 401k match and Financial Planning tools
• Moderna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
• Complimentary concierge service including home services research, travel booking, and entertainment requests
• Free parking or subsidized commuter passes
• Location-specific perks and extras!

Candidates should be aware that Moderna currently maintains a policy requiring all US-based employees to be fully vaccinated against COVID-19 and receive a booster shot once eligible. Newly hired employees must be vaccinated and boosted prior to their employment start date. Moderna is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated or receive a booster where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

About Moderna

In over 10 years since its inception, Moderna has transformed from a research-stage company advancing programs in the field of messenger RNA (mRNA), to an enterprise with a diverse clinical portfolio of vaccines and therapeutics across seven modalities, a broad intellectual property portfolio in areas including mRNA and lipid nanoparticle formulation, and an integrated manufacturing plant that allows for rapid clinical and commercial production at scale. Moderna maintains alliances with a broad range of domestic and overseas government and commercial collaborators, which has allowed for the pursuit of both groundbreaking science and rapid scaling of manufacturing. Most recently, Moderna's capabilities have come together to allow the authorized use and approval of one of the earliest and most effective vaccines against the COVID-19 pandemic.

Moderna's mRNA platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, and has allowed the development of therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases, cardiovascular diseases and autoimmune diseases. Moderna has been named a top biopharmaceutical employer by Science for the past seven years. To learn more, visit www.modernatx.com.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Moderna will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
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