Director, Facility Operations and Support Services - MGB Integrated Care/Urgent Care
Mass General Brigham Ambulatory

Job Info

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About Us

Mass General Brigham Integrated Care is a system-led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative community-based ambulatory care.This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. MGB Integrated Care will provide a wide range of offerings, including outpatient surgery, imaging, primary care, behavioral and mental health, and specialty care, both digitally as well as at physical locations across the state and region.

We aspire to be people's first choice for health and care

- rooted in well-being and kindness -

by bringing world-class care closer to home (or at home!) and

being the bridge to world-renowned hospitals and research when needed.

We are looking for team members who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets to join our expanding team. Opportunities exist for team members to contribute both in their primary domain as well as in other areas of the organization.

Our core values are shared fundamental beliefs that guide our decision-making and behavior and bind us together as a team. At MGB Integrated Care, we are:

• Bravely Human: We approach our work with empathy, vulnerability, and kindness.
• Clearly Honest: We seek to provide clarity amongst our teams and patients.
• Proudly Collaborative: We are all part of a team - each bringing our unique talents to bear.
• Intentionally Consistent: We intentionally live our purpose, providing a cohesive experience for both patients and providers.
• Exceptionally Creative: We continue to learn, grow, and iterate on the ways we work.

The Opportunity: Director, Facility Operations and Support Services

Why This Role Is Important

As a member of the iCare management team reporting to the Vice President, Real Estate and Innovation, the Manager, Facility Operations and Support Services will provide oversight and leadership for ambulatory and urgent care facility operations across the New England area, coordinate support services including security and food service, and ensure excellent patient staff experience. This role will coordinate internal, and vendor provided services at over 15 locations in and around the Greater Boston area. The director will have the unique opportunity to participate in the development of operations at several new ambulatory sites that will include multi-specialty clinics, major imaging and ambulatory surgery services. As the number of sites grows, the director will build an internal team to support various activities, in addition to managing vendor provided services.

Qualifications
About You

• 8-10 years of healthcare facility maintenance and/or construction management experience in a healthcare setting required
• Bachelor's Degree in facilities management / engineering / architecture or similar required, advanced degree ideal
• Minimum of 5 years supervisory experience in facilities equipment and systems operation (chillers, steam boilers, hydronic systems, building controls, electrical, and air handlers) in a health care institution required
• Experience managing facilities maintenance activities, planning, and directing programs to maintain the physical environment
• Knowledge of healthcare accreditation, regulatory and compliance requirements
• Ability to analyze and interpret financial and other data
• Candidates must have broad knowledge of TJC Standards, AAAHC, OSHA, EPA, NFPA and other government, state and local regulatory agencies standards
• Strong project management and organizational skills
• Demonstrable experience in cross-disciplinary collaboration with clinical, quality and safety stakeholders
• Excellent customer service and patient satisfaction orientation
• Strong communication and relationship skills to operate in a matrixed environment
• Ability to pre-empt and address healthcare facility operations needs in a prompt manner

Preferred Experience We Hope You Have

• Certified Healthcare Facilities Management (CHFM)

Etc.

• Primary Location: Hybrid, Assembly Row

• Travel Requirements: Various sites across the Greater Boston and Southern New England area

• Schedule: Monday to Friday, occasional weekends and extended hours

• Job Type: Full-time

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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