Dispatcher - Kingwood, Tx
Martin Marietta Materials

Job Info

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Position Summary

Responsible for taking customer orders, quoting small jobs, and dispatching trucks to multiple plants for the utilization of shipping & receiving of products. Coordinate and assign customer orders to specific plants for shipping & receiving based on product availability and delivery location. Monitor multiple locations throughout the day to be able to schedule customer orders and coordinate the movement of trucks from plant to plant. Maintain daily communication with weighmasters to coordinate and manage trucks to ensure we get max utilization of our truck fleet. Give daily guidance and leadership to all weighmasters. The goal is to work as a team to be able to successfully complete all customer orders and exceed customer expectation. Must be able to learn and effectively perform all dispatching responsibilities.

Requirements

• Check with trucking coordinators as to number of trucks available for today and future business
• Check on any cancellations or delays in today's business and report to key personnel
• Run current and future schedules (be able to run daily excel reports)
• Learn how to problem solve in relation to customer service issues
• Handle heavy volume of telephone calls
• Learn to schedule business for the day & future dates
• Handle customer (internal & external) orders

• Be able to multi-task and apply the necessary skills to manage daily operation
• Be able to effectively communicate with Key personnel on any changes do the dispatch schedule
• Work with truck coordinators on moving orders on schedule as changes occur
• Learn to answer customers questions as to progress of their ongoing jobs
• Be able to problem solve and find solutions
• Communicate with Weighmasters on changes to Dispatch Schedule throughout the day
• Manage the dispatch schedule to ensure all customer orders/Jobs are complete
• Learn to check verbal orders in order entry to verify that information is correct
• Other duties as assigned

Minimum Education and Experience

• High School Diploma or equivalent

Knowledge Skills and Abilities

• Sales aptitude in dealing with customers
• Demonstrates good negotiating skills and displays empathy
• Uses good verbal communication skills and telephone technique
• Ability to plan, organize, execute, and troubleshoot
• Proven record of dependability
• Good attention to detail
• Analytical and decision-making capabilities
• Must be a team player
• Experience in analytical aggregate distribution or in the industry
• Must be able to work in a stressful environment with multiple and conflicting demands
• Must be a self-starter and a team player
• Must be willing and able to learn all aspects of the Automated Dispatch System

Delivery Tracking

• Capable of tracking trucks as they deliver product
• Manage the board for when trucks are being loaded, delivering and returning to the yard.
• Assist Logistics manager with real time information to make timely decisions that transfer assets due to plant down time or emergency situations.

Ticketing

• Learn to write up tickets for any hourly work or waiting time
• Learn to monitor jobs: determine if delivery rates are correct; if jobs can be started earlier, or if there are going to be delays on P.M. jobs
• Inform team of customer cancellations
• Inform maintenance of plant problems
• Learn to move trucks from plant to plant as need arises
• Learn to record any unusual situation that occurs on a job on corresponding verbal order for future reference
• Assist Drivers in finding job sites
• Get assistance to Drivers in emergencies
• Inform Customer Representatives of problems on jobs that need their expertise and/or assistance
• Learn to take orders for current day and/or future delivery as needed
• Learn to make moves or changes in orders for customers
• Answer questions regarding schedule from Production Coordinators and Customer Representatives
• Other duties as required

Future Business

• Learn to determine if order is in schedule for next day
• Learn to take phone calls and schedule business for next day and up to 90 days in the future
• Learn to verify with shop on number of trucks available for next day
• Inform Customer Representatives about problems with the next day business
• Attend safety meetings
• Work to improve relations with customers
• Learn to compute Drivers' load schedule for next day
• Other duties as required

Physical Requirements

• Ability to stoop, bend, and reach to utilize files
• Ability to sit at a desk 8+ hours per day
• Visual ability to read detail reports and computer screen
• Ability to communicate clearly in English by telephone and 2-way radio

Environmental Factors

• Most time is spent in an air-conditioned office environment

This job has expired.