EHR Application Support I
Compass Health Network

Job Info

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Compensation: $24.37 hourly

The Electronic Health Record (EHR) Application Support delivers support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting EHR applications and software for all internal customers, such as operations, development and other business units.  On-call rotation required.  Weekly schedule will be 8-5 pm or 9-6 pm, Monday through Friday.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

• Field incoming problem tickets from end users to resolve application and software issues within servers, databases and other mission-critical systems
• Responsible for entering all identified EHR support requests including name, department, contact information and nature of problems or issue into the EHR Support Ticket system.
• Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Evaluate documented resolutions and analyze trends for ways to prevent repeat future problems.
• Communicate application problems and issues to EHR Team and other management as necessary.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
• Identify and learn appropriate software applications used and supported by the organization
• Provide support for the testing of EHR application and updates.
• Other duties as assigned.

ESSENTIAL FUNCTIONS/CORE COMPETENCIES – COMPANY WIDE

• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team oriented and values diversity

QUALIFICATION(S): DESIRED DEMONSTRATED KEY COMPETENCIES

• Communication – Oral
• Communication – Written
• Flexible Thinking
• Multitasking/Planning
• Problem Solving
• Teamwork

WORKING CONDITIONS & EXPOSURE RISK

No identified risks of exposure

 

 

QUALIFICATION(S): EDUCATION

• High School/GED required
• Bachelor’s degree preferred in computer science or related field

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

• At least three (3) years equivalent work experience required if no bachelor’s degree
• Experience with troubleshooting principles, methodologies and issues resolution techniques
• Very strong customer service orientation
• Experience working in a team-oriented, collaborative environment

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

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