Enterprise Application Analyst
Local Government Federal Credit Union

Job Info

---

Enterprise Application Analyst

About the Position

This person will be responsible for software solutions in many facets of the organization. The Enterprise Application Analyst will work directly with the business units, vendors, and MIS teams to install, update, customize, diagnose and monitor on premise and hosted enterprise solutions.

Normal Day-to-Day Work

1. Monitor applications, documents, and analyzes problems and publishes maintenance schedule. Work with Project Management to track/report status of assigned projects and tasks.
2. Understand and document software and hardware requirements of varied departmental systems. Provide advice and training to end users.
3. Proactively engage with other departments to identify opportunities for process automation/improvement and work to implement. Enhance user life-cycle management.
4. Collaborate with Enterprise Infrastructure, Service Desk, and DBA technical teams to ensure proper integration of the environment. Test, debug and implement programs.
5. Work closely with application development teams and vendors to tune and troubleshoot applications. Provide user account management in various systems.
6. Evaluate and demo new vendor products. Plan and coordinate testing changes, upgrades and new services, ensuring systems will operate correctly in current and future environments.
7. Provide Level 3 support for applications. Enable Service Desk team to tackle Level 1/2 support and issues.
8. Participate in efforts to develop and implement processes for application and system monitoring.
9. Responsible for problem management activities such as issue resolution and root cause analysis. Liaise with vendor support on all issues.
10. Build out redundancy, high availability in systems where needed.

Job Qualifications

Here are a few skills you MUST have to be considered for this position.

1. 4-6 years of experience in information technology working with various applications including Active Directory/LDAP.
2. Strong technical acumen, with an ability to interface with both technical and non-technical staff, including Executive Management.
3. Experience in supporting, maintaining, and administering complex applications.
4. Strong PC proficiency including Microsoft Office (Word, Excel, PowerPoint, Outlook).
5. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
6. Ability to life a minimum of 25 lbs. (file boxes, computer, printer)
7. Travel required on occasion.

Here are a few qualifications we'd LIKE you to have to make you more suited for this position.

1. BA/BS in Computer Science or Information Technology.
2. Familiarity with Fiserv DNA, Automic, Cisco Teams/Webex, DUO/MFA solutions, Mimecast, Office 365 Administration (including Exchange Online), Okta, ShareFile, ZMDesk, Solarwinds ServiceDesk, Solarwinds Orion.

About the LGFCU Culture

If you are working here, or considering working here, you should know a little something about the LGFCU culture. We are a workplace that highly values the contributions of a diverse group of people. We believe if we put our heads and hands together, we can accomplish amazing feats for our members. To this end, we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic work place that presents opportunities for advancement and learning new skills. We really believe that when our employees succeed, members win.

If you have questions about this position description, please feel welcome to ask. You can reach our HR at:

LGFCU Human Resources

3600 Wake Forest Road

Raleigh, NC 27609

careers@lgfcu.org

This job has expired.