Field Service Engineer-Telemetry
Hyster-Yale


Job Info


Job Title
Field Service Engineer-Telemetry
Job Family

Job Description

Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Field Service Engineer-Telematics, to be Remote/Field-based, and can be located anywhere within the US.

As a Field Service Engineer, you will be responsible for providing management and technical leadership to ensure customer satisfaction. This role serves as a primary service contact for customers, dealers, service providers, and internal departments to properly identify, analyze and manage through appropriate resolution performance, reliability, and serviceability issues while maintaining cost effectiveness.

What You Will Do:

Vehicle Factory Pre-Test & Delivery to Customer

  • Perform vehicle checkout at HYG facility.
  • Set-up & Calibrations.
  • Safety Assessments & Adjustments.
  • Troubleshoot electro-mechanical issues.
Road System Development for Customer Specific Site
  • Design road system to meet signed Functional Requirement Specifications / Customer Specifications.
  • Create / maintain site general arrangement drawing.
System Commissioning & Customer Training
  • Perform vehicle route commissioning / validation.
  • Perform wireless communication survey.
  • Onsite Safety Assessments & Adjustments.
  • Perform vehicle interface commissioning / validation (conveyors, racking, pick and drop locations, etc.)
  • Test application software and interfaces between vehicles, middle ware and customer host.
  • Write training and support documentation.
  • Analyze, troubleshoot, and refine vehicle routes and traffic rules to optimize material flow.
  • Deliver operator training to end customer.
  • Additional duties as assigned
System Testing
  • Lead customer acceptance testing at Pre-delivery timing (Factory Acceptance Testing) as well as on-site phased installation milestones.
  • Support virtual testing of robot supervisor communication with Host WMS as required.
  • Analyze vehicle uptime / issues tracking
What You Will Need:
  • Bachelor's Degree in engineering
Other Desired Skills:
  • Ability to read and understand electrical schematics, wiring diagrams, 3D models and mechanical assembly drawings.
  • Understanding of wireless communication
  • Communication Skills
Who we are:

HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 90 years.

What we offer:

Hyster-Yale Group offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-SLC

#LI-REMOTE

Job ID
JC467
Employment Type
Full time

Work Hours

40
Travel Required
50-75%
Primary Location
HYG US Greenville, NC (Headquarters)
Address
1400 Sullivan Drive
Zip Code
27834
Field-Based
Yes
Relocation Assistance Available
No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled


This job has expired.

More Call Centre and Customer Service jobs


University of Iowa
Iowa City, Iowa
Posted about 5 hours ago

University of Iowa
Iowa City, Iowa
Posted about 5 hours ago

University of Iowa
Iowa City, Iowa
Posted about 5 hours ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.