Field Service Operator Technician
IBA Proton Therapy

Job Info

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Job Description
Responsibilities:

• Travel to provide onsite operations support for IBA Proton Therapy sites in the United States.
  • Some international travel may be required for training or supporting sites in other regions.
  • Extended travel missions that could be up to 6 weeks away from home
• Maintaining a safe working environment and behavior in line with the safety rules (EHS, radioprotection, electrical risk ...)
• Ensure equipment ready on time for the customer, delivery of the beam in line with key performance indicators (throughput, customer satisfaction, uptime...)
• operate and monitor technical parameters of the equipment/systems on daily basis. Secure the following:
  • P+ Advanced Operator Certified within first year of employment
  • P1 Advanced Operator Certified within first year of employment
• Complete documentation on time: reports and follow-up of events, shift reports
• Ensure daily report of operator activities and incident in the appropriate tools
• Under the supervision of the Site Manager, Site Technical leader, or subject matter experts perform the following:
  • Test equipment/systems according to the specifications
  • Follow written procedures, without deviation, for execution of standard/minor (level 1) technical troubleshooting and analysis. Handle first level of debugging based on parameters available on the MCR screens
  • Provide hand/eyes to assist remote engineers and experts in troubleshooting errors and technical issues
  • Only implement corrective maintenance action plans provided by subject matter experts.
  • Perform simple maintenance tasks of Electrical, Mechanical, Vacuum, and Cooling Systems
• Assist the Site Manager, Site Technical leader, or subject matter experts in repair and maintenance of the site. (Extra set of hands)
• In accordance with IBA standard procedures, report and document interventions and actions undertaken with a proper level of detail and accuracy for sign-off and approval Site Manager, Site Technical leader, or subject matter experts, as applicable
• Maintain a home-base at an IBA designated Proton Therapy Center, able to work from that location when not traveling.

Profile
Education and Experience:

• AAS/AS/AA degree or equivalent work experience necessary
• Experience in electronics/electrical system troubleshooting required.
• Mechanical system repair, maintenance and operations of large systems a plus.

Computer Skills:

• General Knowledge of Microsoft products such as Excel, Word, Access, Outlook are a must.
• Basic knowledge of UNIX and LINUX a plus, but not required.
• SAP knowledge a plus, but not required.

Behavioral Characteristics:

• Detail oriented

• Good customer service mentality
• Strong commitment to team work
• Patient
• Works well under pressure
• Autonomy; ability to make technical decisions on the job
• Proactive

Physical Demands:

• Ability to lift or move >50 pounds repeatedly.
• Ability to sit for long periods of time.
• Good manual dexterity.
• Ability to hear and speak clearly.

Work Environment:

• The position is a professional position and the conduct of such a position should be the basic expectation.
• Travel to provide onsite operations support for IBA Proton Therapy sites in the United States.
  • Some international travel may be required for training or supporting sites in other regions.
  • Extended travel missions that could be up to 6 weeks away from home
• Maintain a home-base at an IBA designated Proton Therapy Center, able to work from that location when not traveling.
• More than 40 hours per week is sometimes required.
• Rotating shift work in 3-week intervals of afternoons and nights.
• Occupational exposure to radiation
• Work with high voltage equipment and high magnetic fields
• Work with hazardous materials
• Perform the essential functions of the job
  • Working at heights which includes 4 feet or higher
  • Climbing ladders
  • Standing, sitting or stooping for long periods of time

Company
Who are we?

Innovating for life since 1986, IBA has become the global leader in proton therapy, considered as the most advanced and accurate form of radiotherapy in cancer treatments using ionizing rays.
Thanks to the unique properties of protons, tumors can be targeted more accurately while limiting exposure of the surrounding healthy tissues
We provide two types of therapy center: the IBA's Proteus®PLUS which offer a multi-room solution and the Proteus®ONE who is a more compact single room solution that is easier to install, integrate and operate.
To date, more than 58 world renowned medical institutions have built a Particle Therapy Center with IBA across 3 continents.

Sustainability commitment

As a company, we are focused on striking the right balance between our stakeholders: increasing our market share and the return for our shareholders, improving the quality of life of our customers, patients and employees, and contributing to the well-being of our society, while also maintaining and restoring our planet's health.

"Since 2021, IBA is recognized as a certified B Corporation (or B Corp). B Corps are companies that promote 'business as a force for good', balancing profit and purpose. They meet the highest standards of social and environmental performance, public transparency, and legal accountability."

Our Proton Therapy Solutions are targeted towards the same objective of making a positive impact on patient health by providing health care professionals with the most effective and accurate solutions for diagnosis and treatment.
Check out ourto find out more!

Innovation at the core: shaping the future of proton therapy

We dare designing innovative solutions because we aim for better treatment. That is why our teams are focused on continuously improving the quality and stability of our Proteus®ONE and Proteus®PLUS solutions.
IBA constantly improve the proton therapy technology for the benefit of patients. We work diligently to advance proton therapy, in close collaboration with our customers and through R&D partnerships.

If you want to discover the new technologies we are working on as well as our different business unit, read our new

Offer
The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!

By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBAoffers you the opportunity of a meaningful career with a direct impact in the fight against cancer.

We are driven by:

• Innovating in a cutting-edge technology environment
• Developing professional and personal skills by learning on the Job; by participating in challenging projects;top class courses
• Evolving in afriendly culture environment based upon solid values (dare - share - care - be fair)
• Acting autonomously and belonging to motivated teams with good work-life balance
• Contributing to a company where sustainability, safety and well-being arekey to our success

If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.

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