Field Service Technician II - Reston, VA
Mitsubishi Electric Power Products, Inc.

Job Info

Position Summary

Perform service support activities, troubleshoot and repair single and three phase uninterruptible power supplies and peripherals to internal and external customers. Schedule technical sales or service support for customers including when there are emergency service calls.
Essential Functions

  • Perform on-site customer service of UPSD products to include start-up service, preventative and remedial maintenance field modification, and testing.
  • Provide technical support to internal and external customers, including third party service organizations and end users, via telephone and email.
  • Inspect and test returned products and components and systems to determine defects and/or operational status
  • Schedule and provide emergency technical support and field service on an on-call basis.
  • Work with other UPS departments including Engineering to determine product solutions for improved performance and protection.
  • Identify, evaluate and repair routine product failures.
  • Support and make recommendations to improve Company policies and procedures.
  • Recommend service product offerings for the long term maintenance of the capital investment; e.g., battery upgrades.
  • Troubleshoot malfunctions to a board level in an UPS system.
  • Troubleshoot and repair UPS system failures with minimal guidance.
  • Instruct less experienced technicians on troubleshooting system failures.
  • Maintain service records and documentation of services provided.
  • Submit accurate expense reports into the Company for reimbursement on a timely manner in accordance with Company policies.
  • Associates in Electrical Electronics or related technical field plus 2-5 years' experience in troubleshooting and repair of a technical, electrical and/or electronic product or equivalent education and experience.
  • Developed knowledge of UPS products, services and peripherals.
  • Advanced knowledge and proficiency of mechanical and electronic test equipment.
  • Developed verbal and interpersonal skills to communicate with others on all levels, including customers, in a professional manner.
  • Developed computer skills with emphasis on MS Office products and MRP/ERP business systems.

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