Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.
Our team is made up of full and part time employees. These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success.
Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally.
This position comes with competitive starting pay and generous employee perks and benefits that include:
POSITION PROFILE
This position requires the fundamental level technology skills to service, maintain and repair a variety of company products for customer service and support under manager's direction and typically within a geographic work area. Also includes new business support functions as developed and assigned.
JOB DUTIES AND RESPONSIBILITIES
This position requires multi-specialist technology level skills to work independently as a product/services solutions specialist in servicing or training on certain business support for multi-solutions work area needs/offerings. Serves as the primary resource providing service/training solutions and mentoring on products and services. Also includes new business and other various support and solution functions as developed or assigned.
JOB DUTIES AND RESPONSIBILITIES
Customer Services
* Understands and promotes Ricoh's support functions and offerings, anticipates and manages
customer needs.
* Displays professionalism in interactions with all customers. Maintains and leads productive,
professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.
Manage Workload
* Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics.
* Effectively executes all required workload management and call handling procedures, using current field call management requirements.
Administrative
* Complies with all company policies and completes administrative tasks in an accurate and timely manner.
* Performs administrative duties as assigned including maintaining required logs, processes and reports.
* Completes all required administrative tasks in an accurate and timely manner.
* Accounts for all time and activity by recording information through the proper tracking system.
* Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.
Results
* Achieves expected productivity levels associated with assigned workload and level of experience.
* Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.
* Performs other duties as assigned
QUALIFICATIONS (Education, Experience and Certifications)
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
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