Field Services Support Specialist II CIP
Ricoh USA

Columbia, South Carolina

Posted in Manufacturing and Production


This job has expired.

Job Info


Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.

Our team is made up of full and part time employees. These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success.

Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally.

This position comes with competitive starting pay and generous employee perks and benefits that include:

  • Competitive starting pay
  • Vacation eligibility after only 30 days on the job
  • Seven paid holidays plus five paid floating holidays per year
  • Health, dental and vision coverage after 30 days on the job
  • Paid sick time
  • College Tuition reimbursement
  • Unparalleled training and growth opportunities

POSITION PROFILE

This position requires the fundamental level technology skills to service, maintain and repair a variety of company products for customer service and support under manager's direction and typically within a geographic work area. Also includes new business support functions as developed and assigned.

JOB DUTIES AND RESPONSIBILITIES

  • Technical
  • Performs a full range of skilled technology services including repair, customer training, equipment and workflow observation, and solution presentation for improved methods. Responsibilities include but are not limited to installation, preventative maintenance, connectivity/networking adjacencies, and routine servicing of assigned product at customer locations within a specific geographic work area.
  • Develops strategies for solving problems, successful completion of assigned responsibilities and presents information as needed.
  • Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.
  • Assembles/adjusts/maintains products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.
  • This position requires multi-specialist technology level skills to work independently as a product/services solutions specialist in servicing or training on certain business support for multi-solutions work area
  • needs/offerings. Serves as the primary resource providing service/training solutions and mentoring on products and services. Also includes new business and other various support and solution functions as
  • developed or assigned.

JOB DUTIES AND RESPONSIBILITIES

  • Technical
  • Performs multi specialist solutions skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a variety of products and services.
  • Collects, measures, records, processes and analyzes complex data. Applies results to support service improvement area wide.
  • Proactively seeks volume building and product/process upgrade opportunities that result in increased utilization of Ricoh equipment, supplies and services.
  • Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.
  • Demonstrates high level of proficiency in their area of expertise as well as taking on a team lead /coordinator role as needed/directed.
  • Performs a full range of services including customer training, equipment
  • and work flow observation, and solution presentation for improved methods.

Customer Services

  • Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs.
  • Displays professionalism in interactions with all customers. Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.

Manage Workload

  • Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics.
  • Effectively executes all required workload management and call handling procedures, using current field call management requirements.

Administrative

  • Complies with all company policies and completes administrative tasks in an accurate and timely manner.
  • Performs administrative duties as assigned including maintaining required logs, processes and reports.
  • Completes all required administrative tasks in an accurate and timely manner.
  • Accounts for all time and activity by recording information through the proper tracking system.
  • Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.

Results

  • Achieves expected productivity levels associated with assigned workload and level of experience.
  • Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.
  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications)

  • Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
  • Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.
  • Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
  • Follow this link for the certification requirement document. https://rworld.ricoh[1]usa.com/docs/DOC-766716

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.


This job has expired.

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