SouthWest Water is a privately-held, American-owned service company with decades of high-level customer service. Today, we serve over 600,000 residential and business customers in six states: Alabama, California, Florida, Oregon, South Carolina, Texas, and Louisiana. Our teams work together to deliver clean, safe, and reliable water and wastewater services so that our customers and communities can thrive.
Purpose of the Job
This position is intended to perform Field Services Functions at an entry level; Understands basic concepts, can perform task with guidance, asks what to do. This position requires significant direction from more experienced department personnel, including intensive review of reporting. This position will solicit approaches for performing Field Services Functions from the more experienced members of the Field Services team, and seek approval before making changes. This includes ensuring that meters are read accurately, meters are functioning properly, and customer concerns (e.g., water consumption, leaks, service connection/disconnection, and conservation) are resolved quickly and efficiently.
Job Responsibilities
Communicate with internal and external customers
Meter reading
Perform connections and reconnections
Respond to and investigate customer service calls
Competencies
Delivering High Quality Work
Supporting Coworkers
Communicating Effectively
Working Safely
Education
H.S. Diploma or GED in General
Certifications
Driver's License
Physical Requirements
Field-Based Role
Work Experience
1 year working in industrial, manufacturing, or utility environment, including driving for work purposes, with some understanding of Field Services functions.
SouthWest Water Company is an Equal Opportunity Employer. It's our policy to provide employment, training, compensation, promotion, and other opportunities based on qualifications, without regard to race, color, religion, national origin, sex, age, veteran status or disability, and in compliance with all applicable state and federal laws.
Nearest Major Market: Los Angeles
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