Financial Counselor
Tower Health

West Reading, Pennsylvania

Posted in Health and Safety


This job has expired.

Job Info


Responsibilities

This position of Financial Counselor is responsible for interacting with true self-pay and underinsured patients.

Their primary focus will be patients who progress to an inpatient/observation status and have an out-of-pocket expense, as well as patients who do not wish to apply for any type of assistance and remain as true self-pay.

Regarding the underinsured population, the Counselor will verify patients benefits and connect with the patient during their hospital stay and collect deductible and copays for the hospital stay and collect deductible and copays for the hospital admission.

For the true self-pay population, the Counselor will prepare an estimate for the hospital stay and collect a good faith payment.

The goal of this position it to inform the patient of their financial responsibility and collect patient payment prior to discharge.

Additional responsibilities include connecting with parents of newborns and inform them of the process of adding the baby to their medical insurance coverage as well as collecting coverage information.

#LI

#MP

Qualifications

Education Requirements

  • High School Diploma or GED
Experience
  • Outstanding Customer Service
  • Must be compassionate and empathetic
  • Must be comfortable talking to patients at bedside to collect payment for services using tact and kindness
  • Healthcare experience a plus
Required Skills
  • Customer Service Skills
  • Detail Oriented
  • Excellent Communications Skills
  • Excellent Interpersonal Skills
  • Excellent Teamwork Skills
  • General Clerical Skills
  • Listening Skills
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Multitasking
  • Organizational Skills
  • Problem Solving Skills


This job has expired.

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