Front Desk Agent | Lakeland Fairfield Inn
Shaner Hotel

Plant City, Florida

Posted in Hospitality and Catering

Job Info


Shaner has an immediate opportunity at our Fairfield Inn and Suites located in Plant City, Florida. We're conveniently located just off I-4 and County Line Road, offering quick access to area attractions and events, such as the Florida Strawberry Festival in Plant City, Lakeland's SUN 'n FUN fly-in expo and the Detroit Tigers' spring training at Joker Marchant Stadium. Our hotel offers 87 spacious rooms, free daily shuttle service within 12 miles of the hotel, complimentary breakfast every morning, a well-equipped fitness center and outdoor pool and hot tub.


Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website,!


  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Handle guest complaints ensuring guest satisfaction.
  • Process all check-ins and check-outs according to established hotel requirements.
  • Adhere to payment, cash handling and credit policies/procedures.
  • Generate, print, and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Other duties as assigned.

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.

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