Global BPO - Customer Operations
Akzo Nobel

Job Info

---

We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

The primary purpose of the Global Business Process Owner is to design and continuously improve the end-to-end global process that should be performed across functional, geographic, and business unit boundaries. The BPO defines the appropriate controls that apply to the process to ensure it is delivered efficiently and effectively.

The role provides benchmarking and process maturity advice to the Global Process Owner for Order to Cash and other key process stakeholders. The Business Process Owner translate the global process strategy (as determined by GPO) into an implementation plan.

Job Responsibilities

• Drive system/process harmonization of OTC processes across 4 major ERP at Akzo (Saturn, GlobalSAP, OneSAP, SAP Shape) across 8 BU
• Support building the HANA rollout strategy and roadmap.
• Definition and Documentation of Global Template at Level 1/Level 2 (within select 'Archetypes' - to be defined, which represent the global requirements well, Saturn SAP as benchmark)
• ISC COE alignment on key SAP functionalities and configurations (and impact on business processes) - in context to HANA migration as well
• Define a retrofitting plan (SAP development, changes in config, SAP functionalities) for major deviations/gaps in each BU/region from defined global template. This would serve us well for HANA in coming years.
• Manage projects of OTC/SD retrofit with IM, including supporting building IM budget plans - working closely with Akzo IM and other Akzo Subject Matter Experts, key users.
• Support and consult on simplifying our ATP logic (Available to Promise functionality in SAP)
• Support and consult on SLA automation project in SAP (across BU)
• Drive technical development and user adoption for reporting & analytics in OTC space.
  Drive OTIF and Backorders - definition & calculations, understanding, KPI improvements

Job Requirements

• 10 years work experience or more in OTC domain with deep expertise in SAP at operational and process levels
• Change management: managing improvement programs at a global scale and with diverse teams as well as the cultural aspects of the change to be delivered. Experience in global/regional roles in the BU and AkzoNobel with cross functional change management programs is preferred.
• Experience (direct or indirect) with sales and customer service organizations.
• Solid Order to Cash knowledge.
• Good understanding of external business trends in OTC to drive strategically the process standardization agenda.
• Demonstrated effectiveness in applying continuous improvement tools such as Lean, Six Sigma or other continuous Improvement methodologies and tools or willingness to be trained in Lean Six Sigma (minimum Brown Belt level)
• Strong Project management experience
• Sound basis in line management in an operational role e.g. supply chain, Customer Services, demand, manufacturing, finance or Sales and good understanding of the Supply Chain function: strategy, processes, processes, systems, and organization.
• Excellent interpersonal relationship skills and communicator, able to listen, able to handle team tensions.
• Flexible, problem-solving attitude, seen by others as credible, trustworthy, and open to new ideas.
• Ability to form strong teamwork-based relationships within the organization and with internal customers and external partners & clients, can be convincing, compelling, and inspirational; knows how to get things done without a hierarchical basis to work from; excellent relation management.

Compensation Data

The salary range for these skills is: $128,000.00 - $143,000.00.This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.

Benefits: Medical insurance with HSA • Dental, Vision, Life, AD&D benefits • Annual bonus • 401K retirement savings with 6% company match • Generous vacation, personal and holiday pay • Paid Parental leave • Hybrid work for most exempt roles • Active Diversity & Inclusion Networks • Career growth opportunities on a regional and global scale • Tuition Reimbursement • Career growth opportunities • Employee referral bonus •

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

Requisition ID: 40016

#LI-JH1

Nearest Major Market: Nashville

---