Guest Services Supervisor
Johns Hopkins University

Job Info

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Requisition #:619568
Location:Johns Hopkins Hospital, Baltimore, MD 21201
Category:Manager/Supervisor
Schedule:Rotating Shift

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Position Summary:

The Guest Service Supervisor, under the direction of the Assistant Director of Patient and Visitor Services, is responsible for serving in the supervisory role as a group/team mentor and resource liaison. Duties include: maintaining the operations of the department and promoting Service Excellence; training, coaching and motivating Guest Services staff; scheduling and organizing work assignments; maintaining employee training and resource manual; routinely observing staff at work stations and identifying, analyzing and developing solutions to team/group related challenges. Must be familiar with Human Resources policies and procedures to conduct performance appraisals and make recommendations on selection, promotion, merit increases and employee discipline.

Education/Experience:

Associates degree in business/management or related field.

Minimum of four years of relevant supervisory experience in health care or customer service environment is preferred

Requires knowledge of general policies and procedures of a Guest Services program.

Experience in staff/team development and training including demonstrated knowledge of group dynamics and effective management techniques.

Analytical ability is required to investigate patient concerns and deliver Service Recovery.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Apply
To apply, visit https://jobs.hopkinsmedicine.org/job/guest-services-supervisor-manager-supervisor-us-md-baltimore-johns-hop-619568-b7540/








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