Head of User Experience (UX) Design
PayPal Inc.

Job Info

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At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

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Job Description Summary:
Happy Returns makes returns beautiful for shoppers, merchants, and the
planet-if you've ever done a box-free return from Amazon to Whole
Foods/Kohl's/UPS, that's a process we invented and is used by more than
75% of shoppers from brands like Everlane, Revolve, Levi's, Gymshark,
Allbirds, and many more.

We're solving the #1 pain point in ecommerce. Our solution is delightful for
shoppers (our lifetime Net Promoter Score is 93, one of the highest for a
consumer service of any kind), we save merchants up to 40% on return
costs, and our box-free aggregated shipping with reusable totes reduces
cardboard usage and carbon emissions to increase sustainability.
Our company is in hyper-scaling mode-in software and logistics-and we're
looking for especially talented leaders to join our "startup" team within
PayPal to help fuel this growth. We offer rapid career development as well as
competitive compensation and world class benefits.

Job Description:

As the Head of User Experience Design, you will lead the user experience
function for Happy Returns, including setting and maintaining UX standards,
operations, and best practices, as well as hiring, managing, and leading a
team of UX professionals to design the industry-leading products that enable
Happy Returns to continue to rapidly scale our business.

Responsibilities

• Report to the co-founder and head of product
• In conjunction with executive leaders: own and evangelize best practices for how Happy Returns performs the UX function, including the UX role in the software development process; UX tools, processes, and operations; and interactions with related teams
• Be the standard bearer and lead evangelist for outstanding UX/UI design at Happy Returns
• Build, manage, and lead a small team of high-performing UX professionals, ensuring that each is delivering designs that meet or exceed the needs of the business and has an energizing path for growth
• Be the primary owner for the overall quality of Happy Returns UX/UI
• Ensure the UX team works seamlessly with the Product Management and Engineering teams
• Collaborate with executive leadership and key stakeholders to ensure the UX team meets the needs of the business and has its needs met as well
• Regularly communicate status of UX performance to senior executives and other stakeholders
• Identify and perform or delegate all other activities that are required for the success of the UX function, as necessary

Required Qualifications

• Strong passion for outstanding UX/UI design and execution
• Demonstrated track record of solving complex software UX/UI design challenges to yield outstanding products; numerous examples will be requested
• Ability to thrive in a challenging, fast-paced culture with numerous meaningful projects being developed simultaneously
• Excellent ability to communicate (written and verbal) and collaborate with peers and executives to identify opportunities and prevent or resolve challenges involving UX
• Minimum 6 years of successful experience as a UX/UI designer, delivering enterprise products at scale
• Minimum 3 years of experience directly managing UX designers and process
• Excellent interpersonal and communication skills

Subsidiary:
Happy Returns

Travel Percent:
0

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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