Health Advocate Benefits Associate (Evening) - FT Incl 10% Shift Differential
West Corporation

Job Info

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For this opening we will consider candidates from the following locations: PLYMOUTH MEETING,PA,US |

Essential Job Functions

• Professionally answers incoming calls and respond to client inquiries
• Provides guidance to members on open enrollment issues and benefit options. This includes compare and contrast benefits during Open Enrollment and Special Enrollment Periods.
• Connect with customers by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options.
• Answer customer questions related to Benefit Plans, including the following topics:
  • Health Care Reform
  • Marketplace navigation
  • Exchange plan review and comparison
  • COBRA
  • Medicare A, B, MediGap, Meciare Part D plans
  • High deductible health plans
  • Flex Spending Accounts, Health Savings Accounts, and Health Reimbursement Accounts
  • Coordination of Benefits and which plan is primary
  • Summary Plan Documents
  • Government programs and resources
  • Legislation and mandates
  • Fully insured and self-insured
  • Pharmacy benefits including injectable medications
• Facilitate obtaining member's medical records
• Place outbound follow up calls for issues that cannot be resolved during the initial call
• Respond to member cases in delegate box, answers and after hours calls

Other Skills/Abilities

• Bachelor's degree or other applicable work experience
• Previous benefits experience preferred
• Strong Communication skills and phone etiquette
• Strong ability to explain complex issues to employees/retirees
• Highly effective listening skills
• Strong problem solving/issues resolution skills
• Excellent customer service and customer resolution skills
• Organizational and administrative skills
• Experience with Microsoft Word and Excel
• Ability to work in a team environment
• Familiar with Clinical Benefits clients and their benefits
• Work in-house and permanent

Hours of operation are: Monday - Friday

Full Time: 1 - 9:30 pm; 1:30 - 10:00 pm

Will consider other PT shifts between the hours of 1 pm - 10 pm

Hourly compensation includes 10% shift differential for all evening hours worked.

This job has expired.