Incident Response Specialist
CMA CGM

Norfolk, Virginia

Posted in Transport and Rail


This job has expired.

Job Info


Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 150,000 people worldwide, including 2,900 in Marseilles where its head office is located.

Position Summary:

The Incident Response "IR" Specialist takes the lead in responding and handling incidents for CMA CGM, APL, and other North American Group entities. The IR Specialist is the main point of contact and administrator of response to incidents related to cargo and bodily injury included but not limited to the following:

  • Damaged containers, leaking and leaning cargo, stolen cargo and containers, reefer issues, seal discrepancies, transloads, road accidents, major incidents, salvage liens, and vessel damages/injuries.
  • Complex situations that transcend multiple departments.
  • Claims, cargo damage, and loss prevention

Essential Duties / Responsibilities:

  • Respond, direct, and lead the response to incidents for APL, CMA CGM, and other North American Group entities. Identify key players and tasks required to resolve the issue. Drives the actions and work collaboratively with all internal departments to ensure incident has been properly handles. Appoint surveyor(s) if needed.
  • Assign, review, monitor and proactively follow up with resolution owners (internal and external) and ensure complete and timely issue resolution.
  • Manage the salvage of Group abandoned cargo in the U.S. Direct internal departments in the proper completion of their Idle Process prior to salvaging goods. Maintain relationships with salvage companies. Coordinate with internal departments to expedite actions needed for sale/disposal and return of Group equipment. Ensure all expenses are invoiced to the shipper or consignee, ensuring recovery of losses to the company.
  • Ensure the compliance of all teams, including upper management, in the implementation of appropriate responses to incidents including recovery actions Bill customers and motor carriers (where applicable) for tariffs and costs associated with issue resolution
  • Identify and communicate operational process deficiencies and proposed process solutions to leadership. Develop and implement preventive measures and actions to minimize future incidents and company exposure in coordination with Management. Suggest changes in policies and procedures.
  • Manage and organize all electronic records of incidents in Outlook, SharePoint, and company drives. Enter each incident in internal claims system (RECOURS) allowing record keeping and reporting for Management

Knowledge, Skills, and Abilities Required:

  • Strong knowledge of Bookings, Documentation, Logistics, and Customer Service
  • Thorough understanding of internal systems
  • General knowledge of international shipping logistics and transportation.
  • Judgment and decision Making - comparing and evaluating possible courses of conduct (investigative and assessment skills), and acting or making quick, difficult decisions after the various possibilities have been considered
  • Critical Thinking - using logic and reasoning to identify strength and weaknesses of alternate solutions, conclusions, or approaches to problems
  • Complex problem-solving - identify complex problems and reviewing information to develop and evaluate options and implement solutions
  • Demonstrated ability to work under pressure and convey a sense of urgency
  • Possess a high level of analytical, problem solving, planning and time management skills
  • Resolves conflicts in a positive manner
  • Excellent written and verbal communication skills. Can efficiently communicate with other departments and upper management
  • Ability to multi-task and prioritize
  • High attention to detail
  • Customer service skills
  • Active listening
  • Ability to multitask Ability to work independently
  • Ability to work as a team member
  • Skills in MS 0365 programs

Education and Experience Requirements:

  • High School Diploma or GED required.
  • Associate's Degree preferred.
  • 4+ years of Industry and General experience required.

Come along on CMA CGM's adventure! CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.

Nearest Major Market: Hampton Roads


This job has expired.

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