Information Technology Intern (Service Desk)
Badger Meter

Job Info

---

Why Badger Meter?


Badger Meter is a leading global water technology company, with a mission to preserve and protect the world's most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

What You Will Contribute:


Calling all students with hardware experience! Badger Meter is looking for an IT Service Desk intern for this summer to work onsite at our Milwaukee facility. The ideal candidate will want to pursue a hands-on Service Desk/ IT role after graduation.

The Badger Meter Internship Program provides hands-on, real-world experience to students through projects that make a difference! In addition to your projects, you will be given the opportunity to participate in our robust Intern program focused on Badger Meter Culture, professional development, community outreach and a final capstone project.

We are looking for an intern who is interested in working hands on with our hardware devices, assist in our annual end of life cycle project, and work collaboratively with our different IT departments. This will be an onsite role at our Global HQ in Milwaukee, Wisconsin.

The Information Technology Intern will provide direct technical assistance and support to Badger Meter staff for network, hardware and software issues. Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance. This is a continuous appointment, initially lasting through the summer college break, with the potential to go beyond that.

Essential Job Duties/Responsibilities:

• Respond to user requests for service, troubleshoot problems and help develop solutions.
  
• Support PC hardware components, desktop operating system software, and application software.
  
• Perform minor repairs to equipment and arrange for other servicing needs.
  
• Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.
  
• Record activities, solutions and other responses to request for service.
  
• Assist in maintaining inventory records and documentation for equipment.
  
• Contribute to technical documentation and participate in policy, procedure, and standards development.
  
• Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.
  
• Assist users in determining appropriate software solutions to meet needs.
  
• Develop and provide user training for basic hardware and software use.
  
• Maintains open communication and positive working relationship with staff.
  
• Strong oral and written communications skills.
  
• Perform other duties/projects as assigned.
  

Qualifications:

• Currently pursing Bachelor's degree in Information Technology or related degree
  
• Intermediate computer/technical skills in Microsoft and Apple products (MAC/IOS devices)
  
• Experience with Windows operating systems and computer hardware fundamentals preferred.
  
• Experience with troubleshooting hardware strongly preferred.
  

#LI-Onsite

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the "EEO is the Law" poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Privacy Statement

The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.

---