Responsible for contacting new accounts within the first month, in order to ensure a seamless transition to M1 products and solidifying new business sales. Ensure customer is aware and able to use all the functionality of our products. Provide critical support to new customers in order to prevent cancellations during the first 30 days of subscription. Actively work on retaining new business sales, and work to save any customer who is requesting to cancel during their opt out period. Utilize patience, conflict resolution, and problem solving skills to provide world class service and support to our new customers.
Validate with customer the purpose of the M1 product purchase and expected value of using M1 product. Insure value is met through customized product training.
Reduce cancellations due to lack of product usage and understanding of functionality, and terms of sale
Meet or exceed all KPIs and saved cancellation metrics as outlined
Follow up on all inside sales cancellation requests and attempt to salvage the sale using training, delayed installs, extended opt outs, etc.
Provide detailed training and setup for all TM Manager Sales
Manage the In Watts Manager sale communication process, including but not limited to ensuring the ISC, RSM, and Commission Research teams are kept informed of the status of the new customer
Follow the standard work process set forth by management for the new sale process
Responsible for ensuring the customer is able to navigate our products with ease
Offer and conduct full product trainings on all Mitchell 1 product lines
Responsible for ensuring the customer has all needed contact information for Mitchell1
Act as the point of contact for the initial transition period and work with other areas of the business to ensure resolution of any customer issues
Maintain detailed record of contacts with all accounts
Report on contacts on a weekly and monthly basis
Report any consistent issues or problem that a majority of customers have in order for development to be aware of the usability of our products
Report any consistent misunderstandings customer may have with the terms of the sale, if it is limited to one sales representative, or across the board
Utilize RCI to drive improvement and increase retention
Other duties as assigned
2 years college preferred. 2- 3 years' experience in an outbound phone sales environment
Customer service experience in an inbound call center highly desirable
Excellent verbal and written communication skills
Proven working knowledge of personal computers. Including windows based software for data input and reference to customer databases
Capable of working independently with minimal supervision
Strong interpersonal skills. Works well with other departments
Excellent knowledge of product, pricing and policies
Has thorough knowledge of internal systems and processes required for the department
Excellent use of time management, planning and organizational skills
Projects a professional image at all times
Spanish speaking preferred
Requires heavy computer and telephone interaction and data input to customer base
Normal office environment such as a workstation or cubicle
Occasional overtime or weekend work may be required
Posses a clear, courteous, professional and confident voice for customer interaction.
Attend meetings and training sessions as required.
According to the US Bureau of Labor Statistics (BLS), employment in healthcare occupations is projected to grow 15 percent from 2019 to 2029, much faster than the average for all occupations, adding about 2.4 million new jobs. Healthcare occupations are projected to add more jobs than any of the other occupational groups. This projected growth is mainly due to an aging population, leading to greater demand for healthcare services.
Employment of registered nurses is projected to grow 7 percent from 2019 to 2029, faster than the average for all occupations. Growth will occur for a number of reasons, including an increased emphasis on preventive care; increasing rates of chronic conditions, such as diabetes and obesity; and demand for healthcare services from the baby-boom population, as this group leads longer and more active lives.
According to BLS, the median annual wage for healthcare practitioners and technical occupations (such as registered nurses, physicians and surgeons, and dental hygienists) was $69,870 in May 2020, which was higher than the median annual wage for all occupations in the economy of $41,950.
Healthcare support occupations (such as home health aides, occupational therapy assistants, and medical transcriptionists) had a median annual wage of $29,960 in May 2020, lower than the median annual wage for all occupations in the economy.
The median annual wage for registered nurses was $75,330 in May 2020.
Here are some occupations within Medical and Nursing:
Clinical Laboratory Technologists and Technicians
Diagnostic Medical Sonographers and Cardiovascular Technologists and Technicians, Including Vascular Technologists
Dietitians and Nutritionists
Licensed Practical and Licensed Vocational Nurses
Nurse Anesthetists, Nurse Midwives, and Nurse Practitioners