The Technology Solutions Services Advisor (TSSA) is responsible for pre-sales support on services for Small Business Technology Solutions (SBTS) delivered by CDW Technology Services or CDW Authorized partners. The Services Advisor builds, develops and maintains effective working relationships with Small Business Account Managers, Solution Advisors (Advisors) and Solution Specialists (Specialists) and will be responsible for publicizing and evangelizing the services available to our customers. The Services Advisor will deliver education to the Account Manager, Advisor, and Specialist teams around key service offerings, processes and objectives. The Services Advisor will provide support by reviewing Statements of Work (SOW) and recommending proven solutions, all while providing an exceptional customer experience. The Services Advisor will continually maintain a strong working knowledge of our services portfolio and regularly interfaces with other key groups within CDW, including Integrated Technology Solutions, to stay current on any changes within our service strategy, engagement process, or authorized partners.
Key Areas of Responsibility
Minimum Qualifications
Other Required Qualifications
Preferred Qualifications
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