Integrity & Risk Product Engineer
DNV GL USA, INC.

Job Info

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Local Unit & Position Description

We are looking for an early-career Integrity & Risk Product Engineer to help us support and grow our oil and gas pipeline software business. The successful candidate will work on an agile team who is responsible for ensuring our software product quality and supporting our global Synergi Pipeline clients. The ideal candidate will have a strong technical background and/or be willing to grow into a subject matter expert, as well as have excellent people skills to build and maintain client relationships. You will be proud of the software product we create because you helped ensure its quality and then you'll make great friends with the clients who use it!

This position can be based out of our Mechanicsburg, PA, Columbus, OH or Katy (Houston), TX offices.

Tasks May Include

• Provide integrity and risk domain expertise to our product development team through requirements, analysis, and manual product testing responsibilities to ensure we release a quality product
• Develop and maintain client relationships with the global Synergi Pipeline client base
• Provide timely and thorough responses to technical inquiries from end-user clients via phone or email
• Educate users on how to optimize their experience with the software by conducting multi-day training sessions, virtually or in a classroom setting
• Liaise with colleagues and domain experts to resolve complex questions
• Track support calls to conclusion and performing follow-up analysis
• Create new and continuously improving FAQ documents for internal and client use
• Develop the content and record product videos to assist clients with self-help support

Position Qualifications

What is Required

• Bachelor's degree in Engineering (Mechanical, Process, Chemical, Civil or Petroleum)
• 2-5 years of industry or significant academic experience in at least one of: pipeline integrity, pipeline inspection, risk assessment or more general pipeline engineering
• Brings an obsessive commitment to client satisfaction
• Empathetic and curious personality with the strong desire to help customers solve their software questions
• Excellent ability to prioritize work while juggling multiple tasks & client request
• Strong interpersonal skills
• Regular work-day schedule and participation in professional environment (both in-person and virtual)
• Willingness and ability to travel inside and outside of the United States, up to 25% of the time
• Strong written and verbal English communication skills
• Proficiency with Microsoft Office suite and a virtual collaboration tool like Microsoft Teams or Skype
• We conduct pre-employment drug and background screening

What is Preferred

• Experience with DNV's Synergi Pipeline (previously Uptime) or other hydraulic simulation software or integrity and risk software

*Immigration-related employment benefits, for example visa sponsorship, are not available for this position*

How We Do It

We Care, We Dare, We Share

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For more information about your rights under the law, see: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

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Diversity at DNV

Meet our Employees

About DNV

Careers in DNV

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DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodations will be addressed confidentially.

What We Offer

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts - FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Special programs - Employee Assistance Program, ID theft protection, and accident and critical illness options for you and your family
• Employer-paid, therapist-led, virtual care services through Talkspace
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Tuition assistance
• Consumer discounts and rewards
• Flexible work schedule with hybrid/remote opportunities
• Advancement opportunities

**Benefits vary based on position, tenure, location, and employee election**
Company & Business Area Description

DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We are a world-leading provider of digital solutions and software applications with focus on the energy, maritime and healthcare markets. Our solutions are used worldwide to manage risk and performance for wind turbines, electric grids, pipelines, processing plants, offshore structures, ships, and more. Supported by our domain knowledge and Veracity assurance platform, we enable companies to digitize and manage business critical activities in a sustainable, cost-efficient, safe and secure way.
Equal Opportunity Statement

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!

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