Intune SCCM Engineer
American Cybersystems, Inc.

Boca Raton, Florida

Posted in IT

This job has expired.

Job Info

Title: SCCM Engineer/Endpoint Manager
Location: Remote
Type: Contract/C2H

The target compensation for this role is between 60/hr - 70/hr. Actual compensation may vary, depending on an individual's experience, qualifications, and location.


  • Provide design, implementation, and technical support services and consulting to Managed Services clients to meet their business needs
  • Provide detailed and effective communication to internal and external customers
    Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person
  • Member of On-Call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met
  • As an Senior Engineer provide expert level technical services with little supervision from Supervisors, Team Leads, and Technology Owners
  • Ability to follow through with tasks, projects, troubleshooting with little supervision
  • Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management
  • Performs scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc.)
  • Handles several tasks simultaneously (i.e.: pre-sales, troubleshoots and develops internal network, responds to emergencies)
  • Communicates with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes)
  • Responds to all customers professionally and courteously and relays any customer questions or concerns to manager
  • Assist in creating and documenting policies and procedures
  • Understand SLAs in a production environment and proactively strive to meet the commitments
  • Provide support to Service Account Managers, Project Managers and product developers
  • Contribute to written proposals and technical documentation
  • Assist Professional Services team when required with client consultation including assessing and recommending architectural designs/changes to client systems in response to performance issues, growth requirements, etc.
  • Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog
  • Supports and conducts self in a manner consistent with customer service expectations
  • Tests, evaluates, and develops new products, offerings, and solutions
  • Conducts training of customers and company employees in both formal and informal environments
  • Works directly with Project Managers to update project plans and communicate project status
Minimum Qualifications
  • Minimum 7 years engineering experience
  • BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable
Other Required Qualifications
  • Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels
  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines
  • Critical attention to detail and solid creative problem solving skills
  • Ability to perform intermediate root cause analysis
  • Strong organizational, analytical, and problem solving skills
  • Customer Service focused and a high level of professionalism
  • Ability to consistently follow policies and procedures
  • Strong communication and documentation skills
  • Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership
  • Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment
  • Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment
  • Must have good time management skills and be able to meet rigid and urgent assignment schedules
Preferred Qualifications
  • Windows Specific:
    • Expert in Microsoft Configuration Endpoint Manager - including System Center
    • Expert in Windows Server Update Services
    • Significant Experience in Microsoft Configuration Endpoint Manager - Operations Manager and Data Protection Manager
    • Significant experience in the administration of the Windows operating system
    • Significant experience in Windows server deployments
    • Significant experience in Windows automation tools.
    • Significant experience in configuring Windows clustering
    • Significant experience in connecting Windows servers to supported SAN technologies
    • Significant experience with virtualization technologies
    • Significant experience with Powershell automation
    • Experience with Microsoft SQL and SQL Reporting Services
  • General:
    • Significant Expert in operating system tuning
    • Significant experience in root cause analysis of operating systems issues
    • Working knowledge of backup clients
    • Working knowledge of server hardware
    • Hands-on experience in an MSP environment
Max Trujillo
Technical Recruiter

This job has expired.

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