Job Summary
The Investor Claims Production Manager manages our investor claim filing team, which includes the invoice processing & claim preparation, claim filing, and quality control groups, and is responsible for ensuring the timely and accurate filing of FHA, VA, USDA, FNMA, FHLMC and private mortgage insurance claims. This position will serve as the primary point of contact with Flagstar's subservicing customers regarding claim filing, and with Flagstar's Loss Analysis, Property Preservation, Auction & Title, and Loss Mitigation groups to ensure processes are aligned to ensure timely and accurate claim filing. This position will manage, coach, and develop a team of claim filers, ensuring the mitigation of losses and the retrieval of qualified claim proceeds. This position will also assist the Director of Investor Claims in providing strategic direction for the department; reviewing, analyzing and implementing changes to investor/insurer guidelines; and overseeing technology improvements. .
Job Responsibilities:
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