IT Asset Management Analyst
ITT Inc.

Job Info

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Position Summary

The Technology Asset Management (TAM) organization reviews and proactively manages the life cycle of investments in information technology to optimize assets, control and reduce costs, mitigate risk and drive compliance. The Technology Asset Management Analyst performs research, analytical and administrative services to support and drive TAM objectives. The TAM organization performs four primary functions: Telecom Expense Management (TEM), IT Asset Management (ITAM), Sourcing and Procurement.

Location is flexible in alignment with one of our ITT facilities across the US.
Essential Responsibilities

• Create, maintain and uphold standard operating procedures related to the position
• Provide premier customer service to internal customers and avocation to act in ITT's best interest
• Continually drive process efficiencies within TAM, document related process changes
• Research and perform root cause analysis related to TEM process issues, document related process changes
• Perform root-cause analysis related to service issues and report out both short and long-term (if necessary) resolution(s) to requestor and management
• Manage/administer the Enterprise IT purchasing process, including issuing POs
• Manage and resolve Enterprise IT related vendor payment issues
• Manage/administer IT Contracts Database, provides user training as required
• Act as the subject matter expert related to Wireless Voice and Data plans/contracts
• Proactively optimize telecom spend through use of various TEM tools to identify and act on opportunities
• Continuously manage telecom high-usage program to pro-actively identify and effectively address abnormal costly usage patterns
• Perform data collection and analysis related to TEM, ITAM and Sourcing objectives
• Lead special projects as assigned
• Utilize an Incident Management system to receive and respond within service level commitments to service issues or requests for service
• Develop and deliver TEM trend analysis reports that track the effectiveness of programs implemented to control and/or reduce telecom expenses
• Supports efforts to expand the TEM program/benefits in terms of both providing additional service and rolling out the service offering on a global basis
• Cross trains within each TAM function, to be able to support other team members due to absence, to balance workloads due to company needs and career growth

Position Requirements

• 3-4 years' experience working conducting research, developing reporting and performing detailed analysis
• Bachelor's degree in business or IT preferred; or 5 years' related experience
• Ability to work with large data sets
• Strong Microsoft Excel, Word and PowerPoint skills required
• Experience with Telecom and Purchasing Portals and Incident Management Tools strongly preferred

Additional Qualifications:

• Ability to execute in a fast-paced agile environment
• Proven ability to effectively work in a self-directed manner
• Strong interpersonal skills and relationship-building skills
• Capable and comfortable working with all level of employees and vendors
• Effective written and oral communication skills
• Understanding and owning how the role contributes to the organization's goals and objectives
• Strong analytical and problem-solving abilities, with very keen attention to detail
• Self-motivated with the ability to effectively prioritize and execute a variety of tasks in a high-pressure environment
• Inclination towards continuous improvement
• Ability to work in a team-oriented, collaborative environment
• Adept at reading, writing, and interpreting invoices, telecom usage reports, telecom tariff plans/schedules, open order reports and other technology asset management related data.
• Ability to conduct ad-hoc research into issues and customer requests as required
• Ability and willingness to learn new skills and competencies in order to meet the needs of the organization

Other: Minimal travel required, less than 5%.

About the Company:

Headquartered in White Plains, N.Y., ITT Inc. has employees more than 35 countries and sales in approximately 125 countries. The company generated 2020 revenues of approximately $2.5 billion and has 10,000+ employees around the globe. In early 2022, ITT will be moving its global headquarters to a new state-of-the art facility in Stamford, CT.

ITT was named to the Forbes 2019 list of America's Best Midsize Employers. This achievement recognizes ITT's focus and commitment to fostering a healthy, high-performing culture and creating a workplace defined by innovation and continuous improvement. ITT's CEO and CFO were both recognized as 2020 All-America Executive Team by Institutional Investor magazine. ITT was also awarded the 2018 Manufacturing Leadership Award which distinguishes ITT for its visionary leadership, commitment to employees and workplace culture, and ability to innovatively solve problems for customers.

ITT operates through three Value Centers (business units):

Industrial Process (2020 Revenue of $900M; headcount of 2,500; operates in 30 countries) designs and manufactures pumps, valves, monitoring and control systems, water treatment and aftermarket services for the chemical, oil and gas, mining and other industrial process markets, as well as global service capabilities;

Motion Technologies (2020 Revenue of $1.1B; headcount of 4,700; operates in 12 countries) designs and manufactures brake pads, shock absorbers and sealing solutions for the automotive and rail markets;

Connect and Control Technologies (2020 Revenue of $500M; headcount of 2,500; operates in 10 countries) designs and manufactures harsh-environment connectors and critical energy absorption and flow control components primarily for the aerospace, defense and industrial markets.

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