IT Engineer I Contact Center Collaboration
Blue Cross Blue Shield of Michigan

Job Info

---

Departmental Preferences

• 2 years prior experience Cisco Jabber
• 2 years prior experience Cisco UCCE/Admin administration
• 2 years prior experience Cisco Cubes administration
• 2 years prior experience Cisco RTMT monitoring and administration
• 2 years prior experience Cisco Expressway administration
• Familiarity with Genesys Contact Center Solutions
• Familiarity with laptop peripherals

Design, build, test, implement, maintain, and optimize the network, telecommunications, desktop, and mobility systems infrastructure and operations. Monitor and optimize the performance of operating systems and applications. Diagnose system failures and take corrective action. Use strong client service orientation to ensure all requests and problems are resolved. Work on one or more initiatives or workgroups to develop/build low to moderately complex systems.

• Work with team members to understand business needs. Analyze and translate business requirements into system specifications.
• Develop and document systems to meet business requirements. Develop/build, and test technology solutions to meet business requirements. Install, configure, and test technology and infrastructure systems.
• Maintain existing security capabilities, making recommendations and implementing appropriate up to date security technologies.
• Create test files and performs system tests.
• Assist in the deployment of new, modified or enhanced system components or services.
• Ensure performance meets the present and future needs of the business. Recommend changes/enhancements for improved systems availability, reliability and performance. Analyze metrics to understand performance and identifies opportunities for continuous improvements. Perform Level 3 issue assessment and resolution on systems.
• Document new or modified functions, modules and test activities/results. Ensure all documentation is delivered according to specified guidelines and on selected media.
• Provide coaching and mentoring to less-experienced team members.
• Other duties as assigned.
  

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in related field preferred.
• 3 years of related technology work experience required.

OTHER SKILLS AND ABILITIES

• Knowledge of products and services.
• Ability to be flexible and adapt to changing environments
• Written and verbal communication skills and ability to work collaboratively with system users and other technical collegues.
• Ability to work independently or within a team environment.
• Analytical thinking skills.
• Other related skills and/or abilities may be required to perform this job.
  

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

This job has expired.