IT Field Technician
Humana

Job Info

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Description

Responsibilities

IT Field Technician

At a glance:

Technical support for installs, computer hardware, network and software applications, and provides technical advice and support to end users and non-technical management.

About Conviva:

Conviva Care Solutions is management care organization representing physicians, practices, clinicians, and patients across the states of Florida and Texas. We help physicians and care teams, provider groups and integrated delivery systems shift from a health care system built on treatment transactions to a value-based model built on better outcomes for patients who are more engaged in their own care.

Job Functions:

• Provides technical support on the phone or onsite in a professional manner to end users by researching and answering questions, troubleshooting problems, maintaining infrastructure performance standards.
• Documents and updates troubleshooting procedures and knowledge base entries.
• Sets up PCs, laptops, printers, cell phones, peripherals and installs/maintains software applications. Tests and trouble shoots network connections to ensure proper functioning of computer systems.
• Communicates customer concerns and recommends improvements to our development and engineering staff.
• Adheres to policies and procedures as per corporate manuals and directives.
• Ensures that assigned tickets in the ServiceNow IT technical support queue being completed in a timely manner.
• When required to provides weekend and/or on-call support.
• Collaborates with IT management to purchase hardware/software through the IT Procurement Department.
• Administers active directory as related to group policy creation and development and user administration.
• Acts as an escalation point for onsite technical support issues.
• Works on IT projects (independently or with collaboration from others).
• Manages onsite hardware and software inventory according to the needs of the department/associate.
• Performs other duties as assigned and modified at manager's discretion.

Requirements:

• Bachelor's degree in Information Technology, Computer Science or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
• A minimum of 3 years of work experience in Information Technology or a related field required
• Minimum 3 years in a technical support role required
• Cisco and/or A+ Certifications a plus
• ServiceNow experience a plus
• Spoken and written fluency in English
• Spanish fluency a plus

Knowledge, Skills and Abilities:

• Solid Understanding of PC/Laptop hardware, enterprise software, networking technology, Smart phone configuration knowledge (Android and iPhone)
• Ability to troubleshoot issues with minimal supervision
• Excellent customer service skills in person and over the phone
• Ability to multi-task in a fast-paced environment
• Organizational and prioritizing skills
• Ability to complete duties with limited guidance or supervision and achieve superior outcomes
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook,
• Ability and willingness to travel locally, regionally and nationwide up to 25% of the time; must have reliable transportation

Benefits:

We offer tangible and intangible benefits such as health, dental and vision insurance, 401k with company matching, tuition and professional certification reimbursement, 3 weeks paid vacation/sick time, paid holidays, work-life balance, growth, a positive culture and much more.

Scheduled Weekly Hours

40

This job has expired.