IT Infrastructure Specialist, System & Server Administration - Technology Services
University of Illinois

Job Info

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IT INFRASTRUCTURE SPECIALIST,

SYSTEM & SERVER ADMINISTRATION

Technology Services

The IT Infrastructure Specialist for System and Server Administration will play a significant role in creating, deploying, and maintaining system-based, production-level IT infrastructure services that are robust, high-quality, and reliable, meeting the needs of Technology Services' customers. Assume primary or secondary responsibilities for one or more services. Primarily support large-scale, complex infrastructure, including management of system and server infrastructure, on-premise or through cloud providers, support of client access and authorization to local and non-local systems and services and services in a Dev/Ops environment.

Technology Services provides campus-wide technology solutions that support the teaching, learning, and research missions of the University of Illinois at Urbana-Champaign. We invest in our staff to enable them to do their best work and prepare for inevitable changes in the technology landscape. We encourage and provide opportunities for continuous learning and development.

Why Work at Technology Services?

Highlights of Employee Benefits (PDF)

The University of Illinois is an Equal Opportunity, Affirmative Action employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. For more information, visit http://go.illinois.edu/EEO .

Job Summary
Play a significant role in creating, deploying, and maintaining system-based, production-level IT infrastructure services that are robust, high-quality, and reliable, meeting the needs of Technology Services' customers. Assume primary or secondary responsibilities for one or more services. Responsible for support of unit- or campus-level infrastructure, including management of system and server infrastructure, on-premise or through cloud providers, support of client access and authorization to local and non-local systems and services in a Dev/Ops environment.

Duties & Responsibilities

Manage day-to-day IT service operations.

• Provide system/server/service administration and technical support, either locally or in cloud-hosted environments, including installation, patching, upgrading, monitoring, knowledge documentation, and troubleshooting. Responsible for on-call support and off-hours maintenance windows as needed.
• Support unit IT system, infrastructure, and integration needs.
• Recognize the need for and implement appropriate infrastructure components to support security policies and procedures.
• Communicate with vendors or other third parties using predefined methods for ticket submission, support, and enhancement requests.
• Identify and recommend process improvements, providing information for management analysis of recommendations.
• Monitor and respond to key service metrics to ensure service performance and service level requirements.
• Build and support technology systems and services, consulting with customers in their identification, evaluation, procurement, and implementation.
• Participate in System and Server Administration teams and other cross-functional/matrix teams

Manage and administer systems, servers, applications.

• Create and manage user accounts and permissions for tools' users and administrators.
• Create and maintain documentation for various audiences. Train backup and other staff as necessary.
• Support and foster user group discussions amongst campus IT professionals for support of services.
• Adhere to interoperability standards and best practices as adopted by the organization.
• Apply information systems solutions, decision-making, and capacity planning to align with current and future technology.
• Participate in IT service requirements gathering and analysis. Provide input to business plans, system design product evaluations, and capacity planning.
• Participate in IT service projects.
• Participate in continuing education/training and complete certifications, as appropriate.

Ensure excellent customer service throughout Technology Services

• Advocate for customers in service planning and deployment across the organization.
• Coordinate with IT professionals at all levels to assist in service administration and implementation.
• Provide end-user instruction and knowledgebase articles.
• Resolve customer satisfaction issues.

Required Qualifications
Two years of progressively responsible work experience in an IT-related profession. College coursework which included IT or closely related discipline may substitute for experience as follows:

• 60 semester hours of or an Associate's degree may substitute for one year of experience.
• 90 semester hours or a Bachelor's degree may substitute for two years.

Preferred Qualifications

• Bachelor's degree in a related field.
• Demonstrated experience as an administrator or other support role for one or more of the following services: system and server configuration management, system monitoring, system inventory management, system backups, and system security & compliance.
• ITIL 3 Foundation or ITIL 4 Foundation certification.

Physical Demands
Position may involve lifting computer equipment up to 50 lbs.

Knowledge, Skills and Abilities

• Demonstrated knowledge and understanding of service life cycle management processes including but not limited to incident management, change management, root cause analysis, monitoring, and testing.
• Proven creative problem-solving skills.
• Demonstrated ability in effective communication and collaborating in a high-performance team environment.
• Demonstrated commitment to customer service.
• Demonstrated ability developing scripts to automate processes.
• Ability to create and maintain appropriate service management documentation.
• Ability to use good judgment and work with limited supervision.
• Ability to effectively use and contribute to online resources, user forums, and knowledge bases in support of service.
• Ability to effectively use and contribute to version control systems.
• Familiarity with existing IT services and solutions in support of research and/or teaching and learning.
• Familiarity with cloud service providers, either IaaS or PaaS models.
• Familiarity with infrastructure as code models and tools.
• Knowledge of networking and distributed environment concepts including client-server communications and clustering.

Appointment Information

This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 2/6/2023. The salary range begins at $65,000 with final amount commensurate with experience.

Immigration sponsorship is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .


Application Procedures & Deadline Information

Applications must be received by 6:00 pm (CST) on Wednesday, January 4. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered.

To complete the application process:
Step 1) Submit the Staff Vacancy Application using the "Apply Now" button at the top of the page.
Step 2) Submit the Voluntary Self-Identification of Disability forms.
Step 3) Upload your cover letter, resume (months and years of employment must be included), and names/contact information for three references.

For further information about this specific position, please contact Samantha Willits-Rosten at swill9@illinios.edu or 217-300-9188. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .

Requisition ID: 1013975
Job Category: Technical
Apply at: https://jobs.illinois.edu

This job has expired.