IT Services - Support Technician Level II
ECS Corporate Services

Job Info

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ECS is seeking an IT Services - Support Technician Level II to work in our Fairfax, VA office.

Job Description:
As an IT Services Technician Level II, you will provide an advanced level of on-site and remote support for computer workstations, printers, peripherals, and teleconferencing equipment. In this position, you are expected to pose exceptional communication skills, technical, and analytical skills. This challenging position requires an individual with demonstrated experience in resolving technical client support in a service desk setting. You are expected to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide in-person hands-on assistance when necessary.

Required Skills:

• Ability to pass background checks comparable to DoD Secret
• Demonstrate excellent customer service skills
• Demonstrate the use of critical thinking to prioritize, document, analyze, and resolve problems for customers
• Demonstrate the ability to be a self-starter, stay organized, prioritize tasks, research and work successfully with minimal d supervision
• Advanced knowledge of current Windows Operating Systems
• Minimum of one (1) year of experience with Microsoft Active Directory
• Minimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshooting

Desired Skills:

• 5+ years of experience working with PC Hardware and Software
• 5+ years of experience in IT/Customer service experience
• Industry certifications such as A+, Network+, Security+, MCP, MCSA, MCSE, MCTS, MCITP, Dell, VEEAM, etc.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

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