IT Specialist - Technology Services (145284)
University of Illinois

Champaign, Illinois

Posted in Education and Training
12 days ago


This job has expired.

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Job Details

Description:

IT Specialist, Senior or Lead

Technology Services

University of Illinois at Urbana-Champaign

Technology Services is now accepting applications for three positions on their Managed IT Services teams. Managed IT Services (MITS) provides IT support to more than three thousand personnel in over sixty campus departments/units. MITS services include desktop/laptop and server administration, application and software support, end user technical support, and consulting services. The three positions seeking to be filled are IT Specialist, Senior IT Specialist and Lead, IT Specialist.

Illinois is a world leader in research, teaching, and public engagement. We serve the state, the nation, and the world by creating knowledge, preparing students for lives of impact, and addressing critical societal needs through the transfer and application of knowledge. Illinois is the place where we embrace difference. We embrace it because we value it. Illinois is especially interested in candidates who can contribute, through their research, teaching, and/or service, to the diversity and excellence of the Illinois community.

The University of Illinois is an Equal Opportunity, Affirmative Action employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. For more information, visit http://go.illinois.edu/EEO

PRIMARY POSITION FUNCTION/SUMMARY:

IT Specialist/Senior IT Specialist

Responsible for client support activities including but not limited to support of desktop computer hardware, operating systems and applications, support of mobile devices, printers, scanners, relevant A/V equipment and other devices. Also includes support of client access and authorization to local and non-local systems and services. Support in all of these areas includes consultation on the procurement and deployment of hardware, software and other various technologies based on knowledge of individual and unit needs as well as best practices regarding the management of IT funding. This position will interact frequently with unit leadership, IT colleagues across the campus and with IT colleagues at peer institutions. A significant degree of creativity and latitude is expected.

Lead IT Specialist

Assist the Manager with the day-to-day management of IT staff and operations of the IT unit. Responsible for client support activities including but not limited to support of desktop computer hardware, operating systems and applications, support of mobile devices, printers, scanners, relevant A/V equipment and other devices. Also includes support of client access and authorization to local and nonlocal systems and services. Support in all of these areas includes consultation on the procurement and deployment of hardware, software and other various technologies based on knowledge of individual and unit needs as well as best practices regarding the management of IT funding. This position will interact frequently with unit leadership, IT colleagues across the campus and with IT colleagues at peer institutions. A significant degree of creativity and latitude is expected.

DUTIES AND RESPONSIBILITIES:

IT Specialist

  • Provide desktop support. Install, configure, and maintain computer-based desktop systems running Windows or Macintosh operating systems. Maintain the security of the desktops, both physical and operating system. Effectively use Endpoint Management systems in the support of desktop systems. Support and maintain various desktop-based applications such as MS Office. Outlook, Skype for Business, Banner applications. Meet regularly with unit faculty, staff, and leadership to learn about their current and future activities, needs, and resource availability. Write documentation and knowledge articles as required. Investigate and resolve customer satisfaction issues. Work collaboratively with IT professionals across campus to meet local unit needs and enhance the overall IT environment on campus. Communicate effectively with unit leadership and their staff.
  • Administer and enhance unit IT services. Assist with the packaging and deployment of GPO and SCCM task sequences. Provide IT consultation with units to define problems, identify and implement new and revised services to enhance unit operation. Manage unit networking including activation of ports, troubleshooting, and resolving problems. Install, manage, and troubleshoot networked printers and print servers. Participate in the identification, evaluation, procurement, and implementation of technology systems and services for customers. Facilitate use of centralized, shared, and third-party services to meet unit needs most efficiently and cost-effectively. Identify opportunities for units to reduce duplication and overlap in the services and technologies provided by and/orsupport by the units. Proactively identify gaps in available IT services, resources, and assist in the development of plans to help fill these gaps.
  • Participate in IT projects. Assist in the development of IT project plans by review of technical steps in the project as well as their estimated duration. Communicate effectively with other project team members.

Senior IT Specialist
  • Provide desktop support including addressing high priority and complex issues. Install, configure, and maintain computer-based desktop systems running Windows or Macintosh operating systems. Maintain the security of the desktops, both physical and operating system. Effectively use Endpoint Management systems in the support of desktop systems. Support and maintain various desktop-based applications such as MS Office, Outlook, Skype for Business, Banner applications. Meet regularly with unit faculty, staff and leadership to learn about their current and future activities, needs, and resource availability. Identify the need for and write documentation and knowledge articles as required. Investigate and resolve high priority and/or complex customer satisfaction issues. Work collaboratively with IT professionals across campus to meet local unit needs and enhance the overall IT environment on campus. Communicate effectively with unit leadership and their staff.
  • Administer and enhance unit IT services. Assist with the packaging and deployment of GPO and SCCM task sequences. Provide IT consultation with units to define problems, identify and implement new and revised services to enhance unit operation. Manage unit networking including activation of ports, troubleshooting, and resolving problems. Install, manage, and troubleshoot networked printers and print servers. Participate in the identification, evaluation, procurement, and implementation of technology systems and services for customers. Facilitate use of centralized, shared, and third-party services to meet unit needs most efficiently and cost-effectively. Identify opportunities for units to reduce duplication and overlap in the services and technologies provided by and/or support by the units and make recommendations to unit leadership. Proactively identify gaps in available IT services, resources, and provide guidance in the development of plans to help fill these gaps. Provide guidance, training, and technical assistance to junior level staff. Contribute to the implementation of operational plans and procedures.
  • Participate in IT projects. Assist in the development of IT project plans by review of technical steps in the project as well as their estimated duration. Communicate effectively with other project team members. Provide direction to junior level project team members in the implementation of unit projects to ensure project stays on schedule and meets defined goals.

Lead IT Specialist
  • Under the direction of the IT Manager, assess the needs of supported units and direct the efficient, timely delivery of IT services to them. Serve as subject matter expert and advise the IT Manager on technical matters. Ensure the delivery of IT services is in accordance to approved procedures, best practices, and processes. Provide guidance, training and technical assistance to junior level staff. May provide feedback related to employee performance of day-to-day operations.
  • Provide desktop support including addressing high priority and complex issues. Install, configure, and maintain computer-based desktop systems running Windows or Macintosh operating systems. Maintain the security of the desktops, both physical and operating system. Effectively use Endpoint Management systems in the support of desktop systems. Support and maintain various desktop-based applications such as MS Office, Outlook, Skype for Business, Banner applications. Meet regularly with unit faculty, staff, and leadership to learn about their current and future activities, needs, and resource availability. Identify the need for and write documentation and knowledge articles as required. Investigate and resolve high priority and/or complex customer satisfaction issues. Work collaboratively with IT professionals across campus to meet local unit needs and enhance the overall IT environment on campus. Communicate effectively with unit leadership and their staff.
  • Administer and enhance unit IT services. Assist with the packaging and deployment of GPO and SCCM task sequences. Provide IT consultation with units to define problems, identify and implement new and revised services to enhance unit operation. Manage unit networking including activation of ports, troubleshooting, and resolving problems. Install, manage, and troubleshoot networked printers and print servers. Participate in the identification, evaluation, procurement, and implementation of technology systems and services for customers. Facilitate use of centralized, shared, and third-party services to meet unit needs most efficiently and cost-effectively. Identify opportunities for units to reduce duplication and overlap in the services and technologies provided by and/or support by the units and make recommendations to unit leadership. Proactively identify gaps in available IT services, resources, and provide guidance in the development of plans to help fill these gaps. Contribute to the implementation of operational plans and procedures.
  • Participate in IT projects. Assist in the development of IT project plans by review of technical steps in the project as well as their estimated duration. Communicate effectively with other project team members. Provide direction to junior level project team members in the implementation of unit projects to ensure project stays on schedule and meets defined goals.

QUALIFICATIONS

IT Specialist

Education:

Required: See Experience Required

Preferred: Bachelor's degree in computer science or a technical discipline.

Experience:

Required: Any combination totaling two years from the following categories:
  • progressively more responsible work experience in an IT-related profession including Windows and/or Macintosh PC support experience in a Windows Active Directory environment, computer hardware experience, supporting productivity software (MS Office), supporting email, and in a customer service environment.
  • college course work in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent;
    • 60 semester hours or Associate's Degree equals one year
    • 90-120 semester hours or Bachelor's Degree equals two years.
    Preferred:
    • At least one year administering computers/servers in a Windows or Mac OS Enterprise environment.
    • Experience with supporting Skype for Business and endpoint management tools such as SCCM, Munki.
    • Programming experience, including but not limited to, ASP, Visual Studio.NET, C#, and SOL is a plus.
    Knowledge, Skills, and Abilities:
    • Working knowledge of MS Windows OS that includes the ability to diagnose and correct issues as they arise.
    • Good working knowledge of TCPIP, DNS, and desktop applications such as Microsoft Office.
    • Strong technical skills and the ability to perform multiple tasks and projects simultaneously.
    • Ability to use analytical skills to identify and solve problems within established systems.
    • Excellent communication skills, both verbal and written, to interact with vendors and clients of various skill levels.
    • Ability to work well independently and with a team of technical staff.
    • Working knowledge of mobile devices (tablets, mobile phones) including how they work and how to support them.
    • Working knowledge of IT hardware such as how to troubleshoot hardware issues with a computer and how to fix/replace/reconfigure the hardware.
    • Understanding of IT security, how to maintain secure devices and how to implement safe security principles.
    • Ability to quickly learn new computer software applications.
    • Ability to adapt quickly to frequently changing IT needs, policies, services, technical environment and project priorities.
    • Ability to exercise initiative, use independent judgement, work and communicate well with a widely diverse population of customers and co-workers.
    • Excellent customer service skills.
    • Good organizational and time management skills.
    • Excellent teamwork skills.

    Senior IT Specialist

    Education:

    Required: See Experience Required

    Preferred: Bachelor's degree in computer science or a technical discipline.

    Experience:

    Required: Any combination totaling five years from the following categories:
  • progressively more responsible work experience in IT-related profession including Windows and/or Macintosh PC support experience in a Windows Active Directory environment, computer hardware experience, supporting productivity software (MS Office), supporting email, and in a customer service environment.
  • college course work in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent;
    • 60 semester hours or Associate's Degree equals one year
    • 90-120 semester hours or Bachelor's Degree equals two years.
    Preferred:
    • At least four years administering computers/servers in a Windows or Mac OS Enterprise environment.
    • Experience with supporting Skype for Business and endpoint management tools such as SCCM, Munki.
    • Experience supporting websites in Wordpress, Drupal, and cPanel.
    • Programming experience, including but not limited to PowerShell, Web Development, ASP, Visual Studio.NET, C#, and SOL is a plus.
    Knowledge, Skills, and Abilities:
    • Extensive knowledge of MS Windows OS that includes the ability to diagnose and correct issues as they arise.
    • Ability to provide guidance, technical assistance, and training to junior level staff.
    • Solid working knowledge of TCPIP, DNS, and desktop applications such as Microsoft Office.
    • Strong technical skills and the ability to perform multiple tasks and projects simultaneously.
    • Ability to use analytical skills to identify and solve problems within established systems.
    • Excellent communication skills, both verbal and written, to interact with vendors and clients of various skill levels.
    • Ability to work well independently and with a team of technical staff.
    • Working knowledge of mobile devices (tablets, mobile phones) including how they work and how to support them.
    • Working knowledge of IT hardware such as how to troubleshoot hardware issues with a computer and how to fix/replace/reconfigure the hardware.
    • Understanding of IT security, how to maintain secure devices and how to implement safe security principles.
    • Ability to quickly learn new computer software applications.
    • Ability to adapt quickly to frequently changing IT needs, policies, services, technical environment and project priorities.
    • Ability to exercise initiative, use independent judgement, work and communicate well with a widely diverse population of customers and coworkers.
    • Excellent customer service skills.
    • Good organizational and time management skills
    • Excellent teamwork skills.
    Environmental Demands:

    Work is performed in a high-volume office setting with other employees that involves the ability to function while dealing with interruptions and distractions to meet the many day-to-day deadlines. Position involves lifting and moving computers and peripherals which can weigh up to forty lbs.

    Lead IT Specialist

    Education:

    Required: See Experience Required.

    Preferred: Bachelor's degree in computer science or a technical discipline.

    Experience:

    Required: Any combination totaling six years from the following categories:
  • progressively more responsible work experience in IT-related profession including Windows and/or Macintosh PC support experience in a Windows Active Directory environment, computer hardware experience, supporting productivity software (MS Office), supporting email, and in a customer service environment.
  • college course work in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent;
    • 60 semester hours or Associate's Degree equals one year
    • 90-120 semester hours or Bachelor's Degree equals two years
    Preferred:
    • At least four years administering computers/servers in a Windows or Mac OS Enterprise environment.
    • Experience with supporting Skype for Business and endpoint management tools such as SCCM, Munki.
    • Experience supporting websites in Wordpress, Drupal, and cPanel.
    • Programming experience, including but not limited to PowerShell, Web Development, ASP, Visual Studio.NET, C#, and SQL is a plus.
    Knowledge, Skills, and Abilities:
    • Extensive knowledge of MS Windows OS that includes the ability to diagnose and correct issues as they arise.
    • Ability to provide guidance, technical assistance, and training to junior level staff• Solid working knowledge of TCPIP, DNS, and desktop applications such as Microsoft Office.
    • Strong technical skills and the ability to perform multiple tasks and projects simultaneously.
    • Ability to use analytical skills to identify and solve problems within established systems.
    • Excellent communication skills, both verbal and written, to interact with vendors and clients of various skill levels.
    • Ability to work well independently and with a team of technical staff.
    • Working knowledge of mobile devices (tablets, mobile phones) including how they work and how to support them.
    • Working knowledge of IT hardware such as how to troubleshoot hardware issues with a computer and how to fix/replace/reconfigure the hardware.
    • Understanding of IT security, how to maintain secure devices and how to implement safe security principles.
    • Ability to quickly learn new computer software applications.
    • Ability to adapt quickly to frequently changing IT needs, policies, services, technical environment and project priorities.
    • Ability to exercise initiative, use independent judgement, work, and communicate well with a widely diverse population of customers and co-workers.
    • Excellent customer service skills.
    • Good organizational and time management skills.
    • Excellent teamwork skills.
    Environmental Demands:

    Work is performed in a high-volume office setting with other employees that involves the ability to function while dealing with interruptions and distractions to meet the many day-to-day deadlines. Position involves lifting and moving computers and peripherals which can weigh up to forty lbs.

    SALARY AND APPOINTMENT INFORMATION

    This is a full-time Civil Service IT Technical Associate position appointed on a 12-month service basis. The expected start date is as soon as possible after May 10, 2021. Salary is commensurate with experience.

    To Apply:

    Applications must be received by May 10, 2021. Apply for this position using the "Apply for Position" button below. If you have not applied before, you must create your candidate profile at http://jobs.illinois.edu. If you already have a profile, you will be redirected to that existing profile via email notification. To complete the application process:

    Step 1) Submit the Staff Vacancy Application using the "Apply for Position" button below.

    Step 2) Submit the Voluntary Self-Identification of Disability forms.

    Step 3) Upload your cover letter, resume (months and years of employment must be included), and academic credentials (unofficial transcripts or diploma may be acceptable), and names/contact information for three references.

    In order to be considered as a transfer candidate, you must apply for this position using the "Apply for Position" button below. Applications not submitted through this website will not be considered. For further information about this specific position, contact techsvc-hr@illinois.edu. For questions about the application process, please contact 217-333-2137.

    The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

    As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.

    The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment.

    The University of Illinois must also comply with applicable federal export control laws and regulations and, as such, reserves the right to employ restricted party screening procedures for applicants.

    College Name or Administrative Unit:

    Office of the CIO

    Category:

    8-Technical

    Title:

    IT Specialist - Technology Services (145284)

    Open Date:

    04/23/2021

    Close Date:

    05/10/2021

    Organization Name:

    TS IT Service Delivery


    This job has expired.

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