IT Support
Adecco

Pittsburgh, Pennsylvania

This job has expired.

Job Info

Adecco is assisting our local client who is looking for an IT Support candidate. Our client is one of the leading companies in autonomous cars. Great opportunity, with a growing company.
This is a contract position, full time hours. Pay ranges $20-$35/hr depending on experience.
This role will be the key person for desktop and user support areas within the IT Technical Operations team. The support scope of this position includes, but is not limited to, G-Suite, Linux, macOS, iOS, Chrome OS, Windows, desktop, laptops and printers.
What you'll do:

Support the user community via service desk tickets, walk up, email and chat

Ensure that all requests from users are logged and escalation procedures are followed

Manage user accounts

Manage desktop/software assets

Assist Network Operations team with troubleshooting of network issues

Assist Network Engineering team with deployment of network devices

Install, move, add and change user desktops, laptops and tablets

Identify, investigate and research user questions and problems as well as isolate, resolve or escalate information systems problems

Install and configure Linux desktop computer system hardware and software (including operating system and applications software)

Install and configure printers and various network connected equipment

Develop technical guidelines and document processes for desktop support area

Coordinate special projects and system upgrades

Brief customers and/or management on the status of the resolution efforts

Take ownership of production related incidents including communications, escalations and follow-up for root cause analysis

Work closely with other members of the department on corporate initiatives

Ensure that work is carried out within agreed service levels and in accordance with department guidelines

What you'll need to succeed:

Proven strong analytical and problem solving skills

3+ years of IT desktop support experience for Ubuntu Linux, Apple MacOS

5+ years of overall IT support experience

Strong familiarity with G-Suite, Zoom, Slack and other collaboration platforms

Experience with automated desktop deployments using modern configuration management systems

Advanced understanding of Wired and Wireless Networking concepts, general troubleshooting steps and network tools

JIRA, JAMF, Okta, Zoom and Splunk experience is desirable

Extensive knowledge of computer hardware

Strong written and verbal communication skills

Demonstrated ability to work independently and multi-task in an environment of changing priorities

Demonstrated ability to effectively collaborate and coordinate across geographically distributed teams

Proven resourcefulness, creativity and troubleshooting skills

Experience working in a fast-paced support role

IP networking and subnetting knowledge

Basic knowledge of networking technology and troubleshooting.

Apply NOW!!

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records

This job has expired.

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IT Support Adecco

Job Info

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IT Support
Adecco