IT Support Specialist
Florida State University

Job Info

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Job Title: IT Support Specialist
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 57455
Department

This position is within FSU's Department of Florida Virtual Campus (FLVC)

This position responds to customer needs daily and is responsible for the daily upkeep of hardware and software and inventory in a professional environment. The candidate should have experience in prioritizing multiple tasks at once and be able to work in a high paced environment.

Responsibilities

Installs, maintains, and troubleshoots operating systems and application software on all office computers.

Installs, maintains, and troubleshoots hardware on all office computers and peripheral equipment, including but not limited to network printers, scanners and UPS devices.

Provides end-user training and support for application software and hardware. Documents business process for all job tasks. Performs other duties as assigned.

Maintains inventory of hardware and software, including the hardware components, software product, version, service and license agreements and all network equipment. Performs work in support of any audio/visual and conferencing needs for the organization.

Participates in approved professional development opportunities per NWRDC's policy. Professional development and training is defined as learning undertaken by the employee to maintain and advance their skills, knowledge and competencies, specifically as they relate and add value to the job and workplace.

NWRDC provides support for a wide range of state and local government, as well as K-20 organizations across the State of Florida. These organizations are dependent on NWRDC in order to accomplish their missions. This requires NWRDC to maintain services 24x7, even during times of crisis or emergency. As such, all NWRDC staff are considered essential staff for operations of the State of Florida.

Qualifications

Bachelor's degree or a high school diploma or equivalent and four years of experience. (Note: or a combination of post high school education and experience equal to four years.)

Preferred Qualifications

Preference given to people with experience deploying desktops using Intune.

Helpful

Who is an ideal candidate for this position?
The Ideal Candidate is self-motivated, organized and customer service focused.

What is a typical day in this position?
8 hours daily in a fast-paced environment, dealing with multiple customer tickets at once.

What can I expect in the first 60-90 days?
Become familiar with FLVC / NWRDC policies and environments to support customer needs.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

Primarily remote- This position has been designated as eligible for primarily remote based on the current position/job functions. Employees are required to live in the Tallahassee area and report to campus as needed.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.

This job has expired.