IT Support Specialist job in Bethesda at Technical Resources International
Technical Resources International
Job Info
Responsibilities
- Performing on-site analysis and diagnosis of a variety of end user issues and recommending and implementing corrective solutions.
- Receive incoming calls, and./or emails regarding software problems.
- Use RemedyForce ticketing system to classify incoming tickets and assign to appropriate groups/technicians.
- Managing programs or projects for Enterprise IT and driving strategic initiatives.
- Server and Desktop Vendor Management.
- Asset Management and Resource Management.
- Promoting and enforcing best practices for Windows server administration.
- Promoting and enforcing best practices for VMware administration.
- Managing VMware server and desktop deployment for Enterprise IT.
- Identifying, researching, and validating innovative solutions while applying concepts of appropriate methodologies.
Recommended Skills
- Change Management
- Management
- Server (Computer Science)
- Asset Management
- Resource Management
- Network Switches
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