IT Support Technician
Pharmaron

Job Info

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Absorption Systems, a Pharmaron Company, a preclinical Contract Research Organization located in Exton, PA, is seeking a motivated IT Support Technician to join our information technology department. The IT Technician will be responsible for providing on site support and remote support, for our Exton and other locations. Reporting to IT Director, the IT Support Technician is responsible for providing technical support, which includes trouble shooting, vendor management, software/hardware installation, and maintenance.

Education & Experience:

• Bachelor's Degree in IT/CS or equivalent experience and IT certifications
• 3+ years of end-user support in a Windows environment.
• Proficient in infrastructure, including TCP/IP, web, and cloud services.
• Experience working in regulated environments.
• Thorough knowledge of Office 365 Installation, troubleshooting and Administration
• Sound knowledge of Active Directory, VMWare, Firewalls etc.
• Knowledge of Data and Information Security processes.
• Comfortable working with Onsite and Remote users.
• Team Viewer experience.
• Ability to fulfill project tasks on time.
• New PC installation, deployment and trouble shooting.
• Reliable transportation.

Soft Skill Requirements Include:

• Proven business communications, written and verbal.
• Excellent follow-up and follow-through.
• Efficient time management and work prioritization.
• Aptitude to learn new technologies and methods.
• Organized product ordering and tracking.
• Vendor management.
• Create and update document.

Responsibilities

Reporting to Director IT, the IT Technician will perform following duties.

• End-user user support and ticket management.
• Work with onsite business leaders and remote IT management.
• New PC installation, deployment and trouble shooting.
• Trouble shoot LAN and WAN
• Assist in Computer System Validation Process.
• Work after hours and weekends, when required.
• Strategize with IT management on new service offerings and opportunities.
• Time tracking and IT documentation.
• Any other task assigned by Director IT

Benefits

Absorption Systems cares about our work community and offers a variety of benefits allowing employees the opportunity to customize a comprehensive benefits package that meets their personal needs.

About Absorption Systems, a Pharmaron Company

Absorption Systems, founded in 1996, assists pharmaceutical and medical device companies in identifying and overcoming ADMET (Absorption, Distribution, Metabolism, Excretion and Toxicity) barriers in the development of drugs, biologics and medical devices. Additionally, Absorption Systems goes deep into each of those areas, offering in vitro, in situ and in vivo models to assess the properties in question. The company's mission is to continually develop innovative research tools that can be used to accurately predict human outcomes or to explain unanticipated human outcomes when they occur. Absorption Systems has facilities in Exton, PA, San Diego, CA, and Boston, MA to serve customers throughout the world.

Alongside of our enthusiasm for science and research, we have a passion to see each and every one of our employees grow and succeed both personally and professionally. We encourage our employees to continually enhance their ability to contribute to the success of the organization and advance their careers. Absorption Systems is committed to creating an environment where individuals are encouraged to grow and work in collaboration with each other while being passionate about innovation. The professional culture of our organization is a goal oriented environment full of internally driven and motivated professionals. Our company is unique in the fact that there is freedom for autonomy to execute and the ability for each employee to grow in directions that align their individual aspirations with company growth.

Absorption Systems is proud to be an Equal Employment Opportunity and Affirmative Action employer.

This job has expired.