Key Account Coordinator - Hydro Flask
helenoftroy

Job Info

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Join our Hydro Flask Team at Helen of Troy as a Key Account Coordinator and make an immediate impact on our trusted brands. Together, we build innovative and useful products that elevate people's lives everywhere every day. As the world's premier company for insulated products, Hydro Flask began with a challenge: to create a reusable water bottle that truly performs in any environment. It had to keep hot liquids hot and cold liquids cold. Period.

Do you love unique problems and challenges? We are a group of hard-working people and outdoor enthusiasts who are constantly putting our products to the test and delivering "ahh" experiences to engaged consumers worldwide. We live our brand values every day, supporting a reliable, playful, adaptive, honest, inclusive, and unconventional culture where employees can learn, thrive, and grow.

Our Hydro Flask Team is based in breathtaking Bend, Oregon. There is a desert to the East of town and mountains to the West. Our geography says a lot about who we are. We bike, ski, swim, do yoga, run, hike, and play outside. We grill and share kombucha and growlers in our backyards. We go for it wholeheartedly. That may sound like the weekend, but that is how we live every day of the year. We also offer a casual and dog-friendly environment.

What you will be doing:
The Key Account Associate serves as the primary business contact for our Key Accounts, channel reps, and shareholders for all assigned Food & Beverage partners. The KAA proactively ensures that assigned Key Accounts and channel reps receive the tools, attention, and information needed to deliver delight and grow the business!

• First point of contact for all questions and topics for assigned Key Accounts and associated Reps.
• Proactively review account performance & discuss with Sales Reps on a regular basis.
• Ensure reps are provided with applicable product samples, and advised of all changes as appropriate and are aware of details regarding KA order file, supervise incoming orders, volume discounts, or other special promotions or targets.
• Find opportunities for increased sales and propose these opportunities to Buyers, Sales Manager and Director.
• Maintain high level of service and positive relationships with assigned key accounts and proactively problem solving, so we deliver delight.
• Provide contacts and partners with applicable on-boarding or updated documents (finance, credit, T&C, Policy, KA vendor compliance, etc.).
• Communicate and showcase all upcoming new product offerings and changes to product line.
• Submit new item paperwork to buyers; follow up on new item submissions.
• Maintain customer portals for assigned KA's.
• Update POG's and create suggested assortments.
• Handle order file, forecasts, revisions, warranties and returns, and promotional programs with assigned KA's.
• Identify and resolve order fulfillment issues and communicate to the buyer as appropriate.
• Enter orders into system and complete set up for EDI as needed.
• Participates in channel and KA planning and reporting
• Work with credit specialist and Finance to review credit needs and resolve account issues.
• Provide input and data for demand planning and S&OP analytics as requested.
• Collaborate with marketing team and Product Line Managers to proactively communicate KA updates, meeting notes, training (as requested), selling materials, merchandising displays, etc.

Skills needed to be successful in this role:

• Excellent social skills both verbal and written, listening skills required
• Ability to build and deliver effective sales presentations

Minimum Qualifications:

• Bachelor's Degree
• 2 +years' Experience Providing account support
• 2 +years in sales positions of increasing responsibility/scale
• Proficient with MS office
• Experience with ERP/CRM Programs
• Authorized to work in the United States on a full-time basis

Preferred Qualifications:

• Prior experience In Food & Beverage or Outdoor Industry

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skillset, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.



Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status or any protected basis.



We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000 #LI-DNP.

Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO®, Hydro Flask®, Vicks®, Braun®, Honeywell®, PUR®, Hot Tools®, Drybar®. Most of these brands rank #1 or #2 in their respective categories.

We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.

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