Lead Cloud Engineer (remote)
Advantasure

Chicago, Illinois

Posted in IT


This job has expired.

Job Info


SUMMARY:

The Lead Cloud Engineer role is responsible for the operations of secure and highly available computing platforms, servers, and networks. This role is responsible for installing, maintaining, upgrading, and continuously improving the Company's operating environment while maintaining the ongoing reliability, performance and support of the infrastructure. This includes monitoring the operating environments, responding to incidents, problems and planning for growth.

Infrastructure Engineers deploy the release of new technologies as well as design, install, configure, maintain, and perform testing of PC/server operating systems, networks, and related utilities and hardware. Additionally, this role's responsibilities include troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment.

GENERAL RESPONSIBILITIES/TASKS:

• Participate, partner and collaborate with SME's, database administrators, internal and external vendors to understand their requirements and provide viable solution using middleware standards.

• Troubleshoot and provide proactive support for production and non-production application servers, ensuring full compliance of the Service Level Agreements (SLA).

• Work with little to no supervision, assign work to, mentor and engage work of less senior staff.

• Responsible for providing project details, standard operating procedures, setting standards and policies around middleware administration.

• Work requires the customary and regular exercise of discretion and independent judgment.

• Analyze complex local and wide area network systems, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.

• Resolves difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like.

• Configures systems to user environments. Supports acquisition of hardware and software as well as subcontractor services.

• May act as a technical project leader or provide work leadership for lower level employees.

• Participates in and may lead groups/committees related to processes, standards and best practices.

• Investigates and analyzes resource utilization and prepares reports.

• Optimizes the network infrastructure to maintain the highest possible level of performance and security.

• Plans for the replacement of obsolete resources that make up the enterprise network infrastructure.

• Recommends new software and hardware that provide new features/functions and prepares documentation to support recommendation of new software/hardware.

• Conducts appropriate, routine tests to ensure the proper working condition and security of developed and purchased software/hardware.

• Coordinates and schedules initial installation of new equipment or reinstallation of relocated equipment.

• Maintains an up-to-date technical and practical knowledge and understanding of system testing and analysis.

• Build, support and maintain the VDI environment, including standardized templates, application delivery methods, enterprise antivirus, persona management infrastructure, host servers and zero clients.

• Conducts appropriate, routine tests to ensure the proper working condition and security of developed and purchased software/hardware.

• Coordinates and schedules initial installation of new equipment or reinstallation of relocated equipment.

• Recommends improvements and changes to methods and procedures.

• Maintains an up-to-date technical and practical knowledge and understanding of system testing and analysis.

• Troubleshoots and resolves complex issues that involve the core operating system or desktop components, performing root cause analysis for service interruption and implementing preventative measures.

NETWORKING RESPONSIBILITIES/TASKS:

• Establish technical direction of solution development across a wide variety of platforms.

• Design and architect the enterprise network, security systems, servers and storage infrastructure, both virtual and physical, applying best practices and established standards.

• Design and architect standard operating procedures and policies related to the network, security systems, server and storage infrastructure.

• Design and architect the Microsoft and Linux infrastructure for the enterprise.

• Design and architect methods to the protect company data and systems through the use of security solutions, backups, redundancy and disaster recovery solutions.

• Investigates and analyzes resource utilization and prepares reports and metrics, making appropriate changes to optimize the infrastructure and provide the highest possible level of performance and security.

• Coordinate direction of infrastructure architecture with technical experts in other disciplines within the IT department.

• Develops and implements strategic vision for network / systems

• Participates in setting strategic direction and technical design for network, security systems, servers and storage infrastructure for the company.

• Maintains up-to-date technical knowledge and understanding of network, security systems, servers and storage infrastructure.

MIDDLEWARE RESPONSIBILITIES/TASKS:

• Serve as a technical leader for installation, configuration and deployment of software.

• Leverage middleware technologies to provide robust, cutting-edge integration solutions to fully and successfully achieve new goals and meet new challenges rapidly and cost-effectively.

• Automate daily administrative tasks, configure and implement SSL and remediate Security Vulnerabilities as per corporate security guidelines and address audit findings.

• Participate, partner and collaborate with SME's, database administrators, Network, system administrators, software developers, internal and external vendors to understand their requirements and provide viable solution using middleware standards.

• Assist in documenting current, revised and new processes and procedures.

• Assist researching and planning implementation of middleware upgrades, security patches and fixes.

• Troubleshoot and provide proactive support for production and non-production application servers, ensuring full compliance of the Service Level Agreements (SLA).

• Provide guidance at disaster recovery exercises. Break fix on application jobs and claim, complete request tickets each month.

• Ensure changes follow appropriate SDLC and release management processes.

• Raise awareness of application, tool and data issues and resolutions with appropriate personnel.

• Respond to and resolve reported application, data, or tool issues in a timely manner.

• Identify and resolve advanced application issues using appropriate code languages, toolsets, or configuration processes.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

EMPLOYMENT QUALIFICATIONS:

EDUCATION OR EQUIVALENT EXPERIENCE:

Bachelor's degree in computer science, information technology, or related field required. Certification or progress toward certification of, industry-recognized professional designation preferred and encouraged. Combinations of relevant education and work experience may be considered in lieu of a degree. Continuous learning, as defined by Company's learning philosophy, is required.

EXPERIENCE:

7 years' experience within an IT environment which provides the necessary skills, knowledge and abilities. One-year relevant experience supporting personal computers in a multi-site, multi-platform environment as well as telephone support of remote staff preferred. Experience within the insurance industry highly preferred.

General SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

• Consistent and proficient demonstration of required job SKA which exceed standard job expectations.

• Consistent and proficient demonstration of troubleshooting that demonstrates a comprehensive and holistic understanding of systems integration.

• Exceptional customer support with proven track record of positive outcomes.

• Advanced knowledge of IT systems, including networking, server, storage and applications.

• Demonstrated ability to resolve and collaborate on complex, multifaceted issues.

• Demonstrated leadership ability with proven results as a team facilitator/leader within multi-functional teams.

• Considerable knowledge of, and the ability to practically apply, necessary testing, practices and procedures.

• Excellent technical knowledge of former and current Microsoft Windows enterprise desktop and server operating systems, including installation procedures, security tuning, troubleshooting and configuration management.

• Knowledge of IT system installation, configuration, and maintenance.

• Strong software Development Life Cycle principles, processes, tools, and techniques.

• Knowledge of performance measuring and monitoring of IT systems.

• Ability to apply the principles of independent logical thinking to define problems, collect data, establish facts and draw valid conclusions.

• Ability to comprehend the consequences of various problem situations and to refer them for appropriate decision-making.

• Ability to handle multiple priorities, establish workflows, and meet necessary deadlines.

• Ability to work with minimum supervision.

• Excellent oral and written communication skills.

• Ability to communicate factual and technical information with customers clearly and concisely.

• Ability to effectively exchange information clearly and concisely and to present ideas, report facts and other information and respond to questions as appropriate.

• Ability to maintain confidentiality.

• Ability to perform other assignments at locations outside the office.

• Ability to work varying hours, including evenings, weekends and holidays as required.

• Ability and proficiency in the use of computers and company standard software.

• Ability to manage and lead complex projects.

Networking KNOWLEDGE/SKILLS/ABILITIES REQUIRED:

• Extensive knowledge and understanding of computer systems architecture and design, computer industry trends and project management.

• Ability to understand business needs and conceptualize and implement information systems that support those business strategies.

• Excellent technical knowledge of former and current Microsoft Windows enterprise desktop and server operating systems, including installation procedures, security tuning, troubleshooting and configuration management.

• Excellent technical knowledge of network, security and storage infrastructure including: local area networks, wide area networks, wireless networking, VPN, firewalls, routers, switches, storage arrays, load balancers, WAN optimizers, endpoint security and encryption, proxy servers, digital certificates, hypervisors, data center management and cabling standards.

• Knowledge of applications and platforms including: Microsoft Exchange, Microsoft Active Directory and Group Policy, Microsoft Office and Office 365, DNS servers, DHCP servers and Lightweight Directory Access Protocol.

• Excellent troubleshooting abilities through the use of techniques and methods which will isolate and identify faulty components or configurations within a system so that services can be quickly restored to normal levels of operation.

Middleware KNOWLEDGE/SKILLS/ABILITIES REQUIRED:

• Ability to troubleshoot client/server problems.

• Ability and proficiency in the use of computers and company standard software specific to position.

• Knowledge of communication layer between network and middleware servers.

• Demonstrated competency in middleware administration.

• Ability to use Oracle database utilities and management tools.

• Knowledge of SQL and PL/SQL, UNIX commands, and shell programming.

WORKING CONDITIONS:

Work is performed in an office setting. May be exposed to temperatures, which may be cooler than a normal office setting. Hazards: Possible injury in working with electronic equipment. Must follow safety and security procedures. Travel may be required.

The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.

We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an \"at will\" basis. Nothing herein is intended to create a contract.


This job has expired.

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