Learning Management System and Video Conferencing Administrator
Binghamton University, State University of New York

Job Info

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Category:: Professional
Subscribe::
Department:: Information Technology Services
Locations:: Binghamton, NY
Posted:: Apr 17, 2024
Closes:: Open Until Filled
Type:: Full-time
Ref. No.:: 06021
Position ID:: 174801

About Binghamton University:

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service; Binghamton University is where our students, faculty and staff thrive.

Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics, distinguished faculty, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. The high-achieving Binghamton student body also represents a great diversity of life experiences, from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.

We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Job Description:

Budget Title: Lead Programmer Analyst (SL-3)

Salary: Commensurate with experience

Binghamton University's Information Technology Services (ITS) is looking for an experienced system administrator to support our Learning Management System, currently D2L Brightspace as well as our Zoom Video Conferencing environment.

The LMS Administrator will be responsible for the administration of our LMS and Zoom environments including development and design, maintenance, support, training, and communications. The successful candidate must be able to work both independently of direct supervision, as well as collaboratively with a diverse group of faculty, staff and students. The administrator will report to the Assistant Director of Client Support Services, and work with the senior LMS administrator, other members of the ITS staff, and various departments and faculty across campus.

The LMS Administrator will:

• Provide Brightspace administration and support for D2L Brightspace including managing permissions and roles, course associations and merges, and installing, supporting, and administering third-party learning tools as requested.
• Administer Binghamton University's Zoom environment.
• Provide faculty, staff, and students with second level technical support assistance for the LMS and Zoom.
• Provide high-quality and timely customer service.
• Respond to TeamDynamix (ITSM) tickets for LMS and Zoom issues and usage questions.
• Serve as an escalation contact for support issues, including those with D2L for Brightspace, Zoom, and other vendor support services.
• Collaborate on configuration, maintenance, documentation, and support of LMS services in a production environment.
• Participate in the integration (planning, testing, and implementation) of new technologies including Brightspace updates and third-party products.
• Help create, manage, and enforce standards, policies, and procedures.
• Participate in and contribute to committees, work groups, and project teams.
• Assist in the development and presentation of workshops about Brightspace.
• Offer faculty one-on-one and drop-in sessions relevant to topics based on the academic calendar.
• Maintain and update support websites and Knowledge Articles related to the LMS.
• Must be able to maintain data confidentiality and compliance with regulatory requirements (HIPAA, FERPA, PCI, etc.).

Requirements:

Visa sponsorship is not available for this position

• Minimum of a Bachelor's degree
• Minimum of one year experience in LMS administration and technical support with Brightspace, Blackboard, Canvas, or other LMS
• Experience assisting faculty, staff, and students with effectively using the LMS in traditional and hybrid learning environments
• Ability to apply flexible, patient, and creative solutions to issues as they arise
• Strong customer service skills and the ability to communicate effectively in oral and written form with technical and non-technical clients
• Experience writing and/or editing technical documentation
• Basic understanding of instructional design principles, practices, and/or theories
• Must be a positive, hardworking person able to deal successfully with a diverse group of users, faculty, staff and students
• Demonstrated ability and motivation to stay current with industry trends, emerging technologies, and best practices

Preferred:

• A Bachelor's in Computer Science, Information Systems/Sciences, or a related field
• Three years of experience working as a LMS administrator, preferably in Brightspace
• Recent experience configuring and/or implementing 3rd party LTI tools in an LMS
• Familiarity with project management practices with the ability to focus on several competing projects at once while maintaining LMS service support that meets or exceeds customer's expectations
• Experience using ITSM ticketing software, preferably TeamDynamix
• Experience developing and presenting content specific workshops
• Demonstrated expert knowledge of instructional design principles, practices, and/or theories
• Recent experience in Quality Assurance (QA) processes and practices
• Knowledge of web accessibility and compliance standards
• Knowledge of technical standards (i.e., IMS, SCORM, LTI) and their implementation
• Experience working with Application Programming Interfaces (APIs)
• Experience working with Gradescope, Turnitin, Panapto, and Zoom
• Experience working in a large complex organization, in higher education or a research environment

Additional Information:

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:
https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.

Application Instructions:

All applicants must apply via Interview Exchange: http://binghamton.interviewexchange.com/candapply.jsp?JOBID=174801

Deadline for Internal Applicants: May 1, 2024

Deadline for External Applicants: Open until filled

Review of applications will begin immediately and continue until the vacancy is filled.

Please submit:

1. Resume,
2. Cover letter, and
3. Contact information for three professional references

You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents: http://binghamton.interviewexchange.com/login.jsp.

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