Job Description:
Learning Specialist
Primary Duties & Responsibilities
The Customer Retention Learning Specialist is responsible for the transition of all new conservation representatives from classroom training to application of knowledge, and will provide continuing education to current representatives. The Learning Specialist will monitor and report the effectiveness of employee training to ensure that all call center representatives are properly equipped with the knowledge and tools that are necessary for their success. The Learning Specialist must keep abreast of all new products and changes within the company to keep the representatives up-to-date on all relevant information. Floor responsibilities will include helping Representatives sign onto their computers, monitoring their calls and checking with them throughout the Representative's first week to ensure a positive and smooth transition.
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