Manager Customer logstics
Ryder System

Job Info

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Current Employees:

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Summary

Operations Manager for Ryder's Last Mile division must be able to provide leadership and business management to the site. An ideal candidate should be able to train and develop associates with a focus on productivity, safety and customer service. You will be responsible for fostering growth of talent by coaching, developing and recognizing your Associates.

Requirements:

-Experience with direct management of warehouse associates and contracted drivers

-Experience planning staff and using workforce management tool

-KPI monitoring and process improvement (Lean training a plus)

-Basic understanding of Profit-Loss Statements and cost savings

-Safety training and implementation

The Operations Manager is also responsible for managing customer's expectations on both ends of the operations.

-Experience dealing with major retail customers and meeting distribution needs

-Oversee customer expectations and ensure seamless delivery to final destination

-Train and coach drivers on being customer centric and providing top tier service

Essential Functions

• Customer service satisfaction and expectation management
• Staffing performance management and development of exempt and non-exempt employees
• Manage day-to-day planning and scheduling
• Health and Safety Management
• State/Local/Federal regulations compliance

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Ability to work within international functional teams
• High level analytical ability where problems are unusual and difficult
• Demonstrated technical and professional skills in job-related area
• Ability/willingness to travel to customer locations in support of GM Crisis Events
• Off shift support in the event of critical customer network disruption or crisis
• Makes decisions in a a timely manner
• Strong oral and written communications skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Qualifications

• Associate's degree required
• Bachelor's degree preferred Related field
• Five (5) years or more Logistics, Transportation, Warehouse or industry related field experience required
• Five (5) years or more Previous plant experience required
• Five (5) years or more Contingency planning and crisis management support experience required
• One (1) year or more direct supervisory experience required
• Five (5) years or more 3PL experience required
• One (1) year or more LLP (lead Logistics Provider) background required

\#indexempt #li-post #fb

Job Category

Logistics

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America's largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

\#wd

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