Manager - IT Operations Technologies
Wheels

Job Info

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Job Description:

OBJECTIVE

The Manager of IT Operations Technologies will lead their team to provide customer-focused IT services and systems within the Wheels organization. A strong project management focus is required in the role, while the primary responsibility is ensuring reliable and efficient environments are in place for specific platforms of iSeries, Backup & Recovery systems, WebSphere Application Server, and batch processing systems.

ESSENTIAL FUNCTIONS

• Manages IT Operations technical teams in support of various technical arenas
• Hiring, training, coaching, and all Human Resources activities for direct reports
• Manages staff in daily work duties
• Supervises team in delivering reliable and efficient systems that support the overall IT infrastructure.
• Project management for projects as assigned
• Communicate with co-workers, team members, management, clients, and others in a courteous and professional manner.
• Deliver any Service Levels as required to meet the needs of the Wheels business.
• Identify and implement process improvements within IT Operations technologies.
• Provides reporting of performance metrics to IT Operations leadership
• Acts as escalation point for their area of responsibility.
• Provides mentoring and knowledge sharing with the IT Operations Team
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Demonstrate reliable and predictable attendance.
• Other duties assigned to ensure overall departmental efficiency.

OTHER DUTIES

• Work closely with IT Service Delivery team to ensure successful delivery of IT Services
• Demonstrates open, effective, consensus-building communication and teamwork
• Customer focused approach leading a customer-driven team.

CORE COMPETENCIES

• Experience with a broad spectrum of legacy and modern technologies
• Strong project management skills
• Demonstrate an understanding of how the IT Operations team supports the Wheels business functions and Wheels customers, and manages the team to these standards.
• Strong Analytical and critical thinking capabilities
• Attention to detail, deadline oriented
• Ability to balance priorities and be an effective multitasker
• Proactive, Self-Motivated, Team Player

LEADERSHIP RESPONSIBILITY

• Manages a team of technical professionals providing specialized IT platforms.
• Hires, manages, mentor, trains, and coaches team members
• Delegates tasks and responsibilities as appropriate
• Demonstrates coaching skills and resolves conflicts
• Leads the team within departmental principals, and organizational imperatives

WORK ENVIRONMENT

This position may be performed remotely or within Wheels office locations.

POSITION TYPE/STANDARD SCHEDULE

This is a Full-time position and some off hours responsibility is required.

TRAVEL

Minimal travel -less than 10%

MINIMUM REQUIRED EDUCATION & EXPERIENCE

• Bachelors or Higher degree in Information Technology, or equivalent work experience
• ITIL Certifications
• Three (5) or more years' experience leading IT initiatives or teams
• Competency in ITIL practices, certifications preferred
• Familiarity with Agile methodologies and Scrum practices
• Leader with proven track record initiating change in an IT organization

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

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