Manager, Omni Fulfillment
Spencer Gifts

Job Info

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Overview

Come work with us at Spencer's & Spirit Halloween, where you'll be working with the best and brightest colleagues as you help us deliver the most fun experience and product possible to our guests. We're fast-paced and take our work seriously, but we always have a good laugh at the end of the day. Walk through our stores or the halls of our corporate office and you'll see firsthand that we're laidback and irreverent. We're firm believers in being true to YOU, so tattoos and piercings are as common as watercooler convos. Whether it's critiquing our new exclusive costumes or quality testing newly implemented software technology, our teams understand the importance of working collaboratively to challenge status quo and achieve our goals. We keep pushing ourselves to go above and beyond and are looking for top talent to become a part of our team!

We offer the following benefits:

• 30% discount on merchandise
• competitive salary
• career advancement
• Bonus opportunity
• an excellent benefits package including Vacation/Sick/Holiday pay, Medical/Dental/Disability/Life and AD&D insurance & 401k.

Responsibilities

Summary: Spencer's is looking for a dynamic leader to support the management of our Omni Channel Fulfillment Operations. You will be the manager of the Envista OMS capability for the enterprise and support the mission of the organization internally as well as with external partners. This requires the design, execution and continuous improvement of an overarching operational capability. This role will support the strategies, by partnering across multiple business units and technology teams, by implementing initiatives that help our guests shop anywhere, anytime, anyplace.

Responsibilities:

• Partner with company cross functional team member to drive fulfillment strategies and develop the future roadmap.
• Develop standard operating models, shared across business units, for real time monitoring of solutions as well as developing comprehensive strategic approaches for operation and visibility.
• Continuous evaluation, definition and execution of the resource needs to succeed.
• Establish operational metrics and measurement capabilities for OMS execution, ensuring proactive monitoring and quick reaction.
• Partner with leadership to execute the following:
  • Reporting for business constitutes, via dashboards and other tools, of exact status of operations
  • Management of OMS exceptions through the Identification, escalation and management of issues in partnership with cross functional teams
  • Anticipate and identify issues and opportunities, taking action to ensure orders are processed timely and managed efficiently to customer satisfaction
• Partner with ecommerce teams to develop an understanding of current and future customer fulfillment requirements.
• Facilitate ideas to enhance the customer experience, reduce total cost, and improve speed to customer.

Qualifications

Requirements:

• Knowledge of Order Management, Logistics, and Customer Service with a strong focus on the fulfillment experience across multiple points of interaction including distribution centers and stores
• Solid understanding of OMS operations in a retail domain with exposure to supply chain, e-commerce, finance and 3rd party technical management
• Ability to function as business liaison with IT business partners
• Experience in providing application support, comfortable using technology and diving into technical details
• Strong experience with Excel, designing reports and data analysis
• Demonstrated experience leading a team
• Understanding of retail and supply chain technology POS, WMS, etc
• Bachelor's Degree in related field
• 2 years previous experience working with store/ecommerce retail operations

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