Manager Operations
ADP

Job Info

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ADP is hiring a Mgr -- Operations (General). Manages the daily activities of the operational departments in a remote Service Center to ensure efficient and effective delivery of optimal service to internal and external clients. Determines training requirements. Provides continual communication and coordination of functional activities to other regional departments to ensure effective client support. Provides department reports/updates to management and participates in the decision making process within the Service Center as required.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

• Plans, directs and controls the daily activities of the Operations Department which could include; Traffic, Production, Print Operations, Facilities, Teledata and Warehouse.
• Conducts interviews, performance evaluations and salary planning for department personnel.
• Sets and communicates goals to achieve the overall operation goals as measured by quality survey results, business retention, profitability, etc.
• Reviews and provides budget, activity and progress reports to region in accordance with scheduled deadlines.
• Ensures maximum system utilization, all production and user needs are met and all issues are resolved rapidly.
• Measures and improves productivity through the use of statistical reports.
• Plans for and controls the scheduling and data base function.
• Restructures routes as needed to improve efficiency.
• Performs other relevant duties and assignments as directed.

QUALIFICATIONS REQUIRED:

• BA/BS degree or equivalent in experience and education.

Experience:

• 7+ years experience scheduling multiple shifts and managing direct labor.
• Demonstrated ability to troubleshoot bottle necks and flow problems.
• In-depth working knowledge of "operations" and proven proficiencies in prioritizing critical client issues required.
  

Preference will be given to candidates who have the following:

• Ability to assess performance and provide motivational support to team personnel required.
• Effective communication skills required, as well as a demonstrated proficiency in time management and client conflict resolution necessary.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

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