Our Customer Service teams are the key to what we "do" at Blue Cross of Idaho! Managers in our award-winning Customer Service call center lead by example and experience. Manage operations, and develops strategic plans and procedures in support of operational effectiveness, customer service goals and objectives. Implements initiatives to increase provider and member satisfaction. Oversees analysis of key performance metrics to identify areas in need of training and improvement, as well as the identification of potential workflow improvements.
This position requires an onsite presence at our Meridian Idaho campus, and leads Customer Service teams supporting all lines of business, with focus on Government Programs.
Required Experience: 7/+ years' relevant experience to include leadership experience. Previous experience in both call center and healthcare and/or insurance is preferred.
Required Education: Bachelor's Degree or equivalent work experience (Two years' relevant work experience is equivalent to one-year college)
As a Manager Service Operations, your day may look like:
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